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THWACK Tuesday Tip :: Change Management 101

Community Manager
FEATURED EPISODE: Change Management 101
Video Link : 1402
February 11, 2020

ITIL change management takes planning, which means it’s more effective with complete data. Watch this video to see how to leverage incident data, CMDB, and change calendars to plan effective changes in SolarWinds Service Desk.

For other videos, be sure to check out the Triple-T Hub.

If you have any questions, don't hesitate to comment below!

Level 9

The video won't play. Says it's private.

Community Manager
Community Manager

We will get that straightened out, but for the time being, go to the Triple-T landing page for the video -

Level 15

I wish more people understood the benefits of the CAB and how it can significantly improve efficiency in the organization.  The integrated features with Calendaring really caught my attention.

Level 20

This is mandatory for us under RMF.  It's not a choice really and you can lose your ATO if you don't do it.

About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.