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THWACK Tuesday Tip :: CMDB

Community Manager
FEATURED EPISODE: 
CMDB
CMDB
September 22, 2020

The service desk is full of data that can improve service delivery. Tracking relationships and record history through a configuration management database is a great way to leverage this data. Watch this video to learn more about the visual CMDB in SolarWinds Service Desk and how to maximize it within ITIL practices.
About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.