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THWACK Monthly Mission - November 2019

Community Manager

You lean back in your chair and close your eyes, imagining a clear blue sea, dazzling white sand, and endless palm trees. Next to you, there’s a small table with a slushy drink inside of an umbrella-topped pineapple. You can almost feel the soft breeze wafting against the back of your neck. Welcome to Help Desk Paradise.

Here, service requests automatically turn into alerts or tickets. Ticket status, customer satisfaction, and tech performance metrics are all in one place, up-to-date, and organized. And the best part is, no matter where you are or where your end users are, your integrated help desk makes resolving tickets a (tropical) breeze.

SolarWinds can deliver you to Help Desk Paradise. On-premises or in the cloud, it’s your deployment choice. Both options have features and functionality to simplify handling help desk requests. Plus, with the seamless integration of remote support software, both solutions will have you enjoying paradise without ever leaving your desk.

If you accept this mission, you’ll compare and contrast the two options, and learn more about which help desk makes sense for you.

Choose a ticket to your destination. Whether you go cloud-based or stay on-premises, with these options, you’re on your way to Help Desk Paradise.

Start your mission.


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!


A new question will open every day (Monday - Friday) starting on November 4, 2019. Once a question has opened, it will remain open until December 1, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.


Complete the mission shortcut between November 4, 2019 and December 1, 2019 to be entered to win a Comgrow Creality Ender 3 3D Printer!

Shortcut Steps:

     1. Download a free trial of Web Help Desk

     2. Take a screenshot of "Action Rules" under the Setup tab where you can make creation rules based on your organization's needs.

     3. Submit a screenshot


Week 1: Complete questions 1-5 by November 10, 2019 to be entered to win: Raycon E50 Wireless Earbuds Bluetooth Headphones
Week 2: Complete questions 6-10 by November 17, 2019 to be entered to win: Nanopresso Portable Espresso Maker
Week 3: Complete questions 11-15 by November 24, 2019 to be entered to win: Snailax Shiatsu Neck & Back Massager with Heat
Week 4: Complete questions 16-20 by December 1, 2019 to be entered to win: Gas-Spring Height Adjustable Standing Desk Converter Workstation

Correctly answer all 20 questions by December 1, 2019 and get entered to win the Grand Prize! Oculus Rift S PC-Powered VR Gaming Headset

November Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

November Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Community Manager
Community Manager

Hi James!

The links work for me... what are you seeing when you click on them?

Question 20 is a survey. Answer the survey and make sure you answer the question as well, and BAM! All done

Community Manager
Community Manager

Hi Dean!

Not sure if you noticed, but we actually stopped giving points for completing the shortcut. 

You will get entered to win the prize and then get notified if you won via email


Level 9

Looks like the link was just blocked on the company network. Works on phone. Thanks.

Level 10

Are you going to produce more copies of the SysAdmin board game to put in the store and offer as the weekly prize?

Level 9

Who won the Oculus?

Level 9

Dang I went on vacation over the Thanksgiving Week and forgot to login last night to finish the month...bummer! I hope everyone had a GREAT Thanksgiving celebration!

Level 10

Congratulations to all the winners! One informative mission ends and another begins. Please keep them coming.

Level 10

So who won the monthly grand prize?

Level 10

Wow! Thanks yumdarling ... what an awesome surprise! I will consider it my early Christmas present.

Level 10


I don't get November mission survey points.

About the Author
Retired Senior Noncommissioned Officer, U.S. Army. I have worked with and taught computer and networking technologies, since I was a teen in the 1980s. I have extensive sysadmin, netadmin, and IT Operations Management experience. Recently served as the Network Opreations Center Manager for U.S. Citizenship and Immigration Services, and as the Service Desk Manager for the U.S. Department of Homeland Security. I am now an Onsite SolarWinds Engineer for a Federal Customer on SHAW Air Force Base in SC. Born and raised in the South Carolina countryside. Traveled the world. Like to play basketball, fish, troubleshoot network problems, and spend quality time with my family.