THWACK Monthly Mission - November 2019
You lean back in your chair and close your eyes, imagining a clear blue sea, dazzling white sand, and endless palm trees. Next to you, there’s a small table with a slushy drink inside of an umbrella-topped pineapple. You can almost feel the soft breeze wafting against the back of your neck. Welcome to Help Desk Paradise.
Here, service requests automatically turn into alerts or tickets. Ticket status, customer satisfaction, and tech performance metrics are all in one place, up-to-date, and organized. And the best part is, no matter where you are or where your end users are, your integrated help desk makes resolving tickets a (tropical) breeze.
SolarWinds can deliver you to Help Desk Paradise. On-premises or in the cloud, it’s your deployment choice. Both options have features and functionality to simplify handling help desk requests. Plus, with the seamless integration of remote support software, both solutions will have you enjoying paradise without ever leaving your desk.
If you accept this mission, you’ll compare and contrast the two options, and learn more about which help desk makes sense for you.
Choose a ticket to your destination. Whether you go cloud-based or stay on-premises, with these options, you’re on your way to Help Desk Paradise.
Start your mission.
NOVEMBER MISSION
Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.
Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.
150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.
Want to join the mission, but not a member? Sign up FREE now!
PRIZES
November 11, 2019: Raycon E50 Wireless Earbuds Bluetooth Headphones
November 18, 2019: Nanopresso Portable Espresso Maker
November 25, 2019: Snailax Shiatsu Neck & Back Massager with Heat
December 2, 2019: Gas-Spring Height Adjustable Standing Desk Converter Workstation
Grand Prize:
December 2, 2019: Oculus Rift S PC-Powered VR Gaming Headset
MISSION RULES
MISSION SHORTCUT
Complete the mission shortcut between November 4, 2019 and December 1, 2019 to be entered to win a Comgrow Creality Ender 3 3D Printer!
Shortcut Steps:
1. Download a free trial of Web Help Desk
2. Take a screenshot of "Action Rules" under the Setup tab where you can make creation rules based on your organization's needs.
WEEKLY PRIZES | MON | TUE | WED | THU | FRI | WINNERS |
---|---|---|---|---|---|---|
Correctly answer all 20 questions by December 1, 2019 and get entered to win the Grand Prize! Oculus Rift S PC-Powered VR Gaming Headset |
November Mission Terms & Conditions: US, UK, and Canada | Germany | Australia
November Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia
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