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THWACK Monthly Mission - May 2020

Community Manager



We’ve talked before about how frustrating it can be to be the problem solver in a company, the if-I’m-doing-my-job-right-you-forget-I-exist, tirelessly-working-on-maintaining-your-productivity, but-actually-pretty-tired IT professional. You’ve been called upon just as you are for every emergency and hyperbolic fire, and—par for the course—you’re stepping up and leading the charge.

This month, we want to spend time on what communities across the globe are doing best: giving back. We’re increasing rewards and slashing store prices throughout the month of May.




May Mission

Up to 6,000 points

This is 2x the standard reward of 3,000 points!

G2 Crowd Product Review

US$10 donation to Girls Who Code—no limit!

Use these links to submit your review for any of these four products:

SCP Voucher

66% off purchase price 60,000 20,000 points

Good toward any SolarWinds Certified Professional® (SCP) exam of your choice. Voucher expiration dates applied.

Buy Here!

2020 Customer Census Survey

The first 150 people to complete the survey will get a US$25 gift card. All participants will receive 5,000 points.

May 6 – June 6

Click Here!

Version Upgrade Survey

All participants will receive 2,000 points.

May 4 – May 31


Earn 2,500 points for attending each part of the four-part series. You can earn up to 10,000 points! Register now.

This is an exclusive regional event for EMEA only.


Get points, win prizes, and have a good month. It’s a pleasure and a privilege to be in your toolbox. So, shall we start your mission?

Start your mission -->


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

300 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 6,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!


Weekly Prizes & Drawing Dates:
May 11, 2020: Anker Ergonomic Mouse & Mousepad and Keyboard Wrist Rest

May 18, 2020: Microsoft Ergonomic Keyboard

May 25, 2020: JBL Bluetooth Speaker

June 1, 2020: Ergonomic Kneeling Chair

Grand Prize:
June 1, 2020: 

Standing Desk Converter & Comfort Standing Pad


A new question will open every day (Monday - Friday) starting on May 4, 2020. Once a question has opened, it will remain open until May 31, 2020 at 11:59 p.m. CT. Check the schedule below for exact open/close times.

Complete the mission shortcut between May 4, 2020 and May 31, 2020 to be entered to win Bose Headphones!

Girls Who Code is a national non-profit organization working to close the gender gap in technology. Their programs educate, equip, and inspire girls with the computing skills they’ll need to pursue 21st-century opportunities.


Want to help? Girls Who Code will receive a US$10-dollar donation—WITH NO LIMIT—for every review you write. So, take a few minutes, look at the options below, write a review, and help us give back and have an immediate impact on their critical mission!


Shortcut steps:

  1. Choose one or more of the following products to review:
    1. Dameware Remote Everywhere
    2. Access Rights Manager
    3. Network Configuration Manager
    4. Database Performance Analyzer
  2. Write and submit a review.
  3. Take a screenshot of the confirmation page(s) to show you submitted your review.
  4. Upload your screenshot.



May Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

May Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Level 9

I struggled with Monday's question as well due to the fact the available answers weren't detailed as the discussion topics of the webinar, but were parts of the IT Job. 

Kudos to @rschroeder for posting his experience.

Level 11

For today's question I would prefer it to be "shut it down and call it a day" 🙂

Level 12

@yumdarling Day 15: I could be wrong, but I think something is missing...perhaps a question? 😄




Community Manager
Community Manager

@gcp that's super weird - it's showing up for me... I re-copy/pasted the question and saved again, can you try refreshing and seeing if it comes up?



Level 10


How long are these SCP vouchers valid ?

Community Manager
Community Manager

@gangadhar.k they're valid 6 months after purchase. 

Level 12

@yumdarling thanks, tried from home and can see the question now!

Level 12

Day 16 question:

I do not see the answer to the question.

  • For ...% of tech pros, at least 10% of their daily... and so forth.

Or are you wanting us to do math after a long weekend during the COVID-19?  I think I just got my fluids back to "normal".

Thanks, Todd

AKA Melon

Community Manager
Community Manager

two big green checks this week got me like


I have my eye on that thwammock 😈

Level 12

@melonizame look through the hint for the heading

"Many personnel and skills issues relate to growing areas like APM and security and compliance."

Numbers can be written as words too 😉 Seek and ye shall find.

Level 9




If the SCP vouchers are valid for 6 months is there a limit (except for necessary points) on how many vouchers I can request/exams take at the reduced rate?



Community Manager
Community Manager

@dbriden no, you can purchase more than one voucher at the reduced cost. We've had a couple of people buy several at once. 

Level 9


Thanks for the quick reponse.  WIll purchase a couple more and spend the next few months studing.



Level 12

Thanks @gcp didnt even think of spelling out the numbers.

Level 8

When will points for the surveys be credited? I have a feeling that survey credits have so far never been added to my account. All the mission points are added immediately.

Is there somewhere where I can see how I accumulated my Thwack points?

Thank you.

Level 9

I got a invalid parameter message when I tried to follow the register link after correctly answering today's question.  Where does the register link go?

Level 11

@yumdarling Silly question probably...Can I get the SCP voucher even if I don't live in any of the countries that you ship to (given that there should be nothing to actually ship)?


Level 12

@yumdarling the SCP voucher is showing out of stock. i was planning on purchasing it today!



Level 12

WOW been a while since I had the whole month green.

On another note can we get the page navigation at the top of the comments sections too? /me trying to remember where those post were about web page suggestions......

Community Manager
Community Manager

@wilder - It should take you to the SolarWinds Lab page:

@ioan_bucsa  - yup! It comes through email 🙂

@rmullal - OOPS! They're very popular this month for some reason. I replenished 🙂

Level 9

Just wrote up my review for NCM. I know you have to create an account with G2 but come on people! Go review it to earn money for Girls Who Code. It's a great organization!!!!! DO IT NOW!!!! If you use multiple products listed? Review them all! It only takes your time and it's good money to a great cause!

Thank you @yumdarling 


Congrats to the winners.

About the Author
More than 30 years experience with IT in a variety of industries. 15 years of managing information technology personnel from interns to senior level network engineers and consultants. Emphasis on management of hardware and software, user education and training, and customer problem resolution ranging from desktop to data centers. Innovative problem solver enjoys challenges utilizing solid technical expertise. Cooperative, and responsive to customer needs. Accountable budget planner, with prudent monthly oversight of actual expenditures. Skilled communicator, excellent listener and effective writer. Specialties: Building High Performance Teams • Effective Interpersonal Communications • Personnel and Customer Management Skills • Creative Problem Solving and Decision Making • Process Development, Assessment, and Improvement • Million-Dollar Budget Management • Technical Operations Management • PC, Workstation, LAN, WAN Administration