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THWACK Monthly Mission - January 2019

Community Manager

Navigating the CLOUD CONTINUUM

You are here, in a vast and ever-changing IT universe. Good thing you have your trusty data map, because finding an integrated monitoring solution and navigating the evolving need for observability could get tricky. Will a nebulous, hybrid situation take you ever further into the cloud? Or, are you already out there pushing the limits of cloud-native technologies? Either way, the future is coming for you.

Explore which technologies you’ll move forward with, and discover where you need to land in the cloud continuum to come out the other side in an advanced state. This voyage is about navigating through complexity at warp speed, while minimizing MTTR. So, grab your dynamic field explorer and let’s start this mission.


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!


Weekly Prizes & Drawing Dates:
January 14th 2019: Vacation Guide to the Solar System

January 21st 2019: Hubot Figurine

January 28th 2019: Planet Defenders Board Game

February 4th 2019: James Webb Space Telescope Courier Bag

Grand Prize:
February 4th 2019: Garmin GPSMAP 64st, TOPO U.S. 100K w/ High-Sensitivity GPS and GLONASS Receiver


A new question will open every day (Monday - Friday) starting on January 7th, 2019. Once a question has opened, it will remain open until February 3rd, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.


Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a GlobeTrotter Etched Globe Spirits Decanter, Galilea Moon Phase Calendar & Clock, LEGO Ideas NASA Apollo Saturn V Building Kit, and/or a Celestron PowerSeeker 127EQ Telescope

There are four shortcuts within this shortcut...So a little bit of shortcut-ception. Each one you participate in gives you a chance to win one of four different prizes. Here are the instructions for each product screenshot needed:

Step 1 - Log in, click on Experience monitoring, then Page Speed
Step 2 - Click on Add Check at the top, fill in the box and take the screenshot before you save it
Step 3 - Submit screenshot



Step 1 - Install an agent.

Step 2 - Depending on which agent you installed-

  • Infrastructure: Click on the Infrastructure icon, then click on integrations at the top and take the screenshot.
  • APM: Click the APM icon in the left nav and then double click on a service, take the screenshot.

Step 3 - Submit screenshot



Step 1 - When you log in and you’ve added at least one log, go to the magnifying glass at the top and click on it
Step 2 - Type is a search, hit enter and take the screenshot
Step 3 - Submit screenshot



Step 1 - After you have added at least one log, click on the “Events” tab, go to the bottom and type in a search
Step 2 - Hit the save button and while the pop-up for the save is showing, take the screenshot
Step 3 - Submit screenshot


Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by January 13th 2019 to be entered to win: Vacation Guide to the Solar System
Week 2: Complete questions 6-10 by January 20th 2019 to be entered to win: Hubot Figurine
Week 3: Complete questions 11-15 by January 27th 2019 to be entered to win: Planet Defenders Board Game
Week 4: Complete questions 16-20 by February 3rd 2019 to be entered to win: James Webb Space Telescope Courier Bag

Correctly answer all 20 questions by February 3rd 2019 and get entered to win the Grand Prize! Garmin GPSMAP 64st, TOPO U.S. 100K w/ High-Sensitivity GPS and GLONASS Receiver

Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #1 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #2 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #3 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #4 Terms and Conditions: US, UK, and Canada | Germany | Australia


It does look similar... not gold but the shape is the same.

Level 8

Whew this morning's question took me way longer than it should have. Next time ill have to remember to eat my morning banana BEFORE trying to focus!

Level 12

The way they present the data is cool, just have to focus. Like you mentioned.

Level 10

For anyone concerned with today's question and issues in the past for open field answers... I got my green tick by entering the interval as displayed in the video.


I can verify... exactly like shown in the video.

Level 9


Level 9

On the question for today I answered it correctly but not in the exact wording.....not cool 😞

Level 9

the same thing!

Level 11

I played the video and used the text as the video showed, my colleague used the text from the transcript below the video and we both got it right. 

Level 11

Exactly as shown and not said. I wrote it as said and got it wrong.

Level 10

I was concerned for today's fill in the blank answer since exact wording can be problematic. It was pretty straightforward and was only three little words. I entered without any punctuation, if you try a copy/paste please make sure there are no spaces captured as that *might* trigger a false answer.

Good luck Thwackers!

Level 7

Week 1, Question 5

I typed in the exact language from the video "the default is once per minute" & THIS IS AN INCORRECT ANSWER?

I want my green circle for this question since I do have the correct intent of the answer.

Level 12

I was surprised at first, given how expensive the James Webb telescope is, but then I realized it's only a bag that resembles the telescope. And here I was thinking one of us would have the chance to be the first to discover an alien civilization on a planet orbiting another star!

Level 8

For 1/11, on the linked page for the hint, there is wording that appears to be the answer, without even having to launch the video. I typed it in the free space field exactly as written on that page and got the dreaded red X. I wish I had read comments before attempting an answer.

Level 12

I saw what was shown in the video and listened to the speaker.  The speaker stated it exactly as shown in the transcript below the video.  I did a copy/paste and got it correct.

Level 12

You put too much information in the answer.  That is one of the issues with this type of question.  You don't want to repeat the question as well as the answer.  Just the answer would have been correct.


If you type in exactly like what's shown in text in the video it will work... don't mess with the video transcript.

Level 11

I did it with the video transcript (copy / paste) and i got it

Level 8

aaaannnnddd I just double-checked my answer. Mis-typed one of the words. Red X explained. Unfair, but explained.


I did the same without reading the transcript. The answer we have input "once per minute" is technically correct so we should get a green tick.

Level 8

i got friday's question wrong but i put in correct answer can i have someone see why i got it wrong

So forgive my ignorance on AO & PT, since we don't currently have them deployed, but a question came to mind as I was working today's (1/14) question: are log visibility and data in PaperTrail 1) static, 2) refresh-able, 3) streaming real-time or...?  More curiosity than anything, here.  Having said that, not sure how I would want my coffee: black, cream & sugar or venti white mocha, no whip add raspberry (yes, coffee is not JUST coffee just like data is not JUST data).

I could get on board with having streaming data coming across so I could see, in real time, what is happening on the server logs, but would that be information OVERLOAD?  And if it was static, I think the benefit of "real-time" analytics might be lost.  Refresh-able, to me, is the happy medium of the two but as I said, just curious and I figure the only dumb question is the one that does not get asked.

Level 9

Re Friday's question you asked for the DEFAULT interval and that is 1 minute.  I got it wrong and I don't understand why.  I hate your trick questions!

Level 12

For Friday's question, as it was a fill in the blank response, the format had to be very specific. As many had stated, the way it was worded directly in the video is how it should have been accepted into the field.

That being said, if you'd like to shoot me a DM with what you answered and how you typed out that answer, I'll take a look at it for you. This way, those who are hoping for that perfect month don't feel like they're missing out. That being said though, I will be selecting a winner here in a minute for the First Week, that was there's no delay in scheduling, and it aligns with our terms for the prize.

Level 12

Huge congrats to erdogan​ on being the Week 1 winner for this month's mission!

Enjoy your guide into the Solar System and finding the next best destination vacation spot!

Congrats, erdogan​!  Enjoy tripping around the galaxy!

Level 8

It's probably never a good idea to have a free format text entry field as it is too easy to give a wrong answer just by something simple such as putting a full stop (period) at the end just out of habit.

You will save yourself a lot of complaints and appeals for wrong answers by sticking with radio buttons, check boxes, etc.


Agree with this Simon. My red X is shining out at me taunting me and haunting my dreams.

Level 12

Yes, I completely agree, default interval indeed is "1 minute" and that shall be correct answer, or question modified, showing "default frequency" or something of such sort.

Level 12

The "expected" answer was:  once per minute

From the transcript:  "Here you can modify the test interval if you'd like. The default is once per minute, which we recommend since this will catch even small outages."  (emphasis placed by me)

This is also what was "said" during the video.  The problem is that looking at the video presented it as "1 minute"


I would tend to agree that both answers would be correct, I believe that someone actually answered with more of a complete sentence:  "The default is once per minute"  an also got it incorrect.  This is part of why a "free text" answer can be an issue.  You could have put in "once per minute." (notice the period) and been incorrect.

I did NOT get the dreaded red X and I can only guess that it is because I did a copy/paste of the exact wording in the transcript.  (What I highlighted above).

I would agree that there were multiple methods of giving the correct answer to this question that would have resulted in being technically incorrect due to the method alone.

This is all IMHO only.

Level 12

The old format for this type of question was something like this:

What is the default interval for a Pingdom check?

(answer field) _____ _____ _____

This indicates a three-word answer.  Eliminates confusion as to how many words are expected. 

I hear what you're saying, stevenastem, but then you get into the whole situation of written numbers (1, 2, etc.) versus words (one, two, etc.) as was the case here.  I have no issue as long as the answer field accepts either one, whether consistent or not, as "one" and "1" are cardinal references to the same the same concept, that being a quantity of a single unit, in this case minutes..

Level 12

Definitely agree on this. As I mentioned, you can shoot me a DM if the red X is searing

Level 9

Hey, I put "once per minute" and got this question wrong. And I see some folks saying to write as shown on the transcript but I agree with acmtix and others that the video announcer says "once per minute". Also it is written on this same page under the video next to "Uptime Monitoring". I don't see where it shows the correct answer?? So 2 answers said and written versus 1 shown. All three should be correct since this is set as an open answer.

Product Manager
Product Manager

Alex, great questions.

1) When you click into Papertrail, it brings you directly into Papertrial's event viewer which combines search and live tail so you are looking at historic and real-time data. The screen updates automatically without having to do anything. We have the same capability with AppOptics and Loggly, however with Loggly search and live tail are two different functions, so we bring you into search in Loggly and you just have to refresh the screen to get the latest data.  So with Papertrail you get static (historic) and real-time together and with Loggly you get static (historic) and refreshed data together.

2) I'd go with venti white mocha, no whip and also lose the raspberry.

3) Agreed, the only dumb question is the one that doesn't get asked.  Thanks for engaging.

Level 9


Mission is good this month

Thanks for the 411, Peter!  I think I like the sound of Papertrail better than Loggly, if for no other reason than I'm an admittedly lazy person and like the folks in WALL-E, might have a tough time lifting that pointer finger to hit the F5 key (yes, by golly, you do INDEED detect an entire SYMPHONY of sarcasm there... ;-).

Anyway, greatly appreciate the time and the response.  And just for the record, dontchu be takin' my raspberry now, yahear?  😄

Level 12

I like today's question: precise and formatted for quick resolution

Melanie's article reminded me of a concept I learned many years ago called CANI - Constant And Never-ending Improvement (also with the double entendre of "I CAN").  One takeaway from learning this concept was to always be questioning everything: Why do we do what we do?  Can this be done better, faster, more efficiently, more cost effectively?  What waste can we remove (extra, unnecessary steps; unnecessary people (hey, sorry, but that is how "Corporate America" thinks, folks); unnecessary parts or code or widgets or gadgets or whatever)?  This also ties into the "lean" concepts of Kaizen, Six Sigma, etc., which many companies are using today to help improve themselves, their products, and their consumer experience.

Now I'm not meaning to sound like the only thing corporations want to do is lop off heads in favor of the almighty ____________ (insert currency of choice here) but as I have said before, the business of business is to stay in business.  And with 90% of small businesses failing in the first five years, and 90% of the remaining 10% failing in 10 years, it's no wonder that companies need to do what they can to make things work.

BUT (and that's a really BIG but!) in my opinion, companies should ALWAYS put their people first.  One of the biggest gripes I have is that some companies still choose to manage from the top-down, meaning that what is good for the upper echelon is good for the entire company, without giving any consideration to how any changes affect the rank and file.  It seems that companies have the "Hey, it works for the CEO so it will work for the laborer!" mentality and that is simply NOT the case (unless, and I must emphasize this, the CEO started as a laborer in the company and fully understands what "real world" folks go through on a daily basis).

There is a television show here in the US called "Undercover Boss", where a CEO goes incognito amongst the workers to learn how well (or not) the company is doing.  It amazes me to see how many CEOs have no clue what really goes on at their company.  Sometimes, the CEO will find some egregious issues and fix them.  But more often than not, I see a look of "OMG! What the duck is going on here?  I had no idea!" on their faces, especially those bosses who did not come up through the ranks.

Bottom line is the bottom line, but don't sacrifice people to cross it.

Level 14

What great prizes for this month's mission shortcuts. The decanter & the telescope look awesome. The moon clock is so unusual & I remember building an Airfix Saturn-5 (like the current one at  one) as a child. It was such an exciting time.

Thanks guys.

You're 100% correct on that with the Undercover Boss.  I watched an episode once and the CEO was reduced to tears watching his employees sacrifice and bend over backwards and go without correct compensation / training / break time -- out of care for customers, out of fear of losing a job, out of exemplary work ethic.  In this particular episode the boss travelled around the USA to multiple stores and posed as a customer.  In each case shown, employees surprised him by taking the high road, by acting honestly and with excellent ethics.

I confess to being moved to tears along with the CEO.

Later, when those employees were flown to the main store "for training" they met their CEO for the "first" time, watched their actions that moved him strongly, saw themselves being better than they claimed, and were also soon in tears.

It was a nice show--but too emotionally draining for me to watch additional episodes.  I could only imagine the opposite happening--employees behaving poorly--and I didn't want to experience that with their highest boss.

Level 8

Looks like the link for the hint on question 8 is not correct.

Level 12

That's right, Hint Link for Question number 8 seems to be wrong.

Level 9

Hey folks, here is the link to video they were talking about, (hint: you will have to pause the video to get the answer)

“Observability”: Just a Fancy Word for “Monitoring”? A Journey From What to Why


Level 9

These missions are so horrible since Wendy left.


Thank you, I was just going to wait for the link to be corrected.

Level 12

How many comments are needed before a new page is created?  Takes so long to scroll 

Pages are created after 100 comments, so one more after this one.

Level 12

I really thought it was 50, thanks