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THWACK Monthly Mission - August 2018

solarwinds_worldwide_llc
3 minute read time



There is nothing wrong with your computer. Do not attempt to adjust the settings. We are controlling the Wi-Fi. If we wish to make it louder, we will bring up the volume. If we wish to make it softer, we will tune it to a whisper. We will control the horizontal. We will control the vertical. We can roll the image, make it flutter. We can change the focus to a soft blur or sharpen it to crystal clarity. For the next question, sit quietly and we will control all that you see and hear. We repeat: there is nothing wrong with your computer.

You are about to participate in a great adventure. You are about to experience the awe and mystery which reaches from the inner mind to - The Outer Tickets.

The following THWACK Mission was inspired by actual episodes of The Outer Limits.



AUGUST MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

August 13: NES Classic
August 20: PetSafe Automatic Feeder
August 27: Moustache Coffee Club Subscription (3-months)
September 3: Long Distance Friendship Lamp

Grand Prize:

September 3: Bose Bluetooth Speaker (Alexa compatible)



MISSION RULES

A new question will open every day (Monday - Friday) starting on August 6, 2018. Once a question has opened, it will remain open until September 2, 2018 at 11:59 p.m. CDT. Check the schedule below for exact open/close times.



Mission Shortcut

Complete the mission shortcut to earn an additional 1,000 THWACKRegistered points & enter to win a set of Aurora Smart Lighting Panels!

The shortcut is simple:

  1. Download a free trial of Web Help Desk
  2. Take a screenshot of the Web Help Desk Dashboard
  3. Submit your screenshot on the next screen

DOWNLOAD FREE TRIAL SUBMIT SCREENSHOT

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by August 12 to be entered to win: NES Classic
Week 2: Complete questions 6-10 by August 19 to be entered to win: PetSafe Automatic Feeder
Week 3: Complete questions 11-15 by August 26 to be entered to win: Moustache Coffee Club Subscription (3-months)
Week 4: Complete questions 16-20 by September 2 to be entered to win: Long Distance Friendship Lamp

Correctly answer all 20 questions by September 2 and get entered to win the Grand Prize! Bose Bluetooth Speaker (Alexa compatible)



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Parents

  • Since all of you share your work obligations, background, etc. with us on these forums, I figured this was a great opportunity to share a bit of background on our end. As much as the community team would love to take credit for creating questions each month, we actually partner with various technical SMEs in the org to develop the content depending on the product focus of the mission. Sure, the concept and delivery of a mission itself is orchestrated by our team, but it's truly a small army of people that make missions happen every month. This month, the writer chose to take a more abstract approach in the first week to generate conversation, and it did. As a few of you stated, these questions are not based necessarily on policies at your place of work but rather best practices of customer service - the backbone of any Help Desk job. The typical structured questions + hint links will make it's return for weeks 2-4.

    As much as we miss Wendy (understatement of the year), I truly appreciate the passion that the community brings to these missions each month. Fun fact... I started monthly missions back in 2013 and have been behind the scenes while Wendy took over, enabling her to own and implement all of her genius ideas and improvements along the way. Ben and I are temporarily keeping things afloat on top of our normal obligations until we have our 2 new hires, but it's invigorating to be immersed back into the experience and see the level of participation and conversation between IT admins that happens here. Be friendly, learn something (or don't), and embrace the incredible community you've all help to create (okay, second understatement of the year). We promise to not fail you.

    PS the Mission Shortcut is available NOW! emoticons_happy.png

Comment

  • Since all of you share your work obligations, background, etc. with us on these forums, I figured this was a great opportunity to share a bit of background on our end. As much as the community team would love to take credit for creating questions each month, we actually partner with various technical SMEs in the org to develop the content depending on the product focus of the mission. Sure, the concept and delivery of a mission itself is orchestrated by our team, but it's truly a small army of people that make missions happen every month. This month, the writer chose to take a more abstract approach in the first week to generate conversation, and it did. As a few of you stated, these questions are not based necessarily on policies at your place of work but rather best practices of customer service - the backbone of any Help Desk job. The typical structured questions + hint links will make it's return for weeks 2-4.

    As much as we miss Wendy (understatement of the year), I truly appreciate the passion that the community brings to these missions each month. Fun fact... I started monthly missions back in 2013 and have been behind the scenes while Wendy took over, enabling her to own and implement all of her genius ideas and improvements along the way. Ben and I are temporarily keeping things afloat on top of our normal obligations until we have our 2 new hires, but it's invigorating to be immersed back into the experience and see the level of participation and conversation between IT admins that happens here. Be friendly, learn something (or don't), and embrace the incredible community you've all help to create (okay, second understatement of the year). We promise to not fail you.

    PS the Mission Shortcut is available NOW! emoticons_happy.png

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