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THWACK Mini Mission - Dameware Remote Everywhere

Community Manager

Variety might be the spice of life, but for us in IT, understanding and finding a sweet new solution to a problem is the real treat. Vanilla and chocolate are so boring. Let’s introduce you to a brand-new flavor that may turn out to be your favorite.

Your end users work everywhere these days: in the office, on the road, at their homes, in ice cream shops. It’s time you join in and discover “A Sweet New Flavor of Remote Support”, Dameware Remote Everywhere.



MARCH MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
April 1, 2019: Instand Pot

April 8,  2019: Atlas Coffee 6-month subscription

Grand Prize:
April 8, 2019: Cuisinart Air Fryer



MISSION RULES

A new question will open every day (Monday - Friday) starting on March 25, 2019. Once a question has opened, it will remain open until April 7, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between March 25, 2019 and April 7, 2019 to earn an additional 1,000 THWACK® points & enter to win a Blue Apron Signature for Four meal plan!


The shortcut is simple:

  1. Download a free trial of Dameware Remote Everywhere (DRE)
  2. Take a screenshot of the first workstation in the list after you've installed an agent to the remote computer
  3. Submit screenshot HERE
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by March 31, 2019 to be entered to win: Instand Pot
Week 2: Complete questions 6-10 by April 7, 2019 to be entered to win: Atlas Coffee 6-month subscription

Correctly answer all 10 questions by April 7, 2019 and get entered to win the Grand Prize! Cuisinart Air Fryer



March Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

March Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

77 Comments
dsimpkins
Level 12

Mini Mission!!!

poekbradley
Level 10

Ice cream socials would a fantastic addition to increase office morale.

df112
Level 13

Love the mini missions!  Thanks!

jeremymayfield
Level 15

I am so Glad to see dameware getting love.  I have used this product since before SolarWinds owned it.

DanielleH Community Manager
Community Manager

And now it's offered as a SaaS help desk tool as well, i.e. Dameware Remote Everywhere.

karlap
Level 10

How long have you used it Jeremy?

rschroeder
Level 21

Ah yes, free points.   Excellent.

tenor.gif

halaszj
Level 9

Who couldn't use TWO instapots?!?!

petergwilson
Level 14

OK.  Maybe I'm misreading it (not enough coffee yet) but there may be two possible answers.

sumair_memon
Level 8

DanielleH  i love mini mission

rschroeder
Level 21

A tiny typo in the first week's prize's name? 

pastedImage_0.png

I see this cooker can operate for up to 240 minutes.  At 1,000 Watts.  I suddenly envision leaving a 1,000-Watt hair dryer running for four hours, watching the electric meter spinning.  That better be some awesome food that comes out of it!

asheppard970
Level 13

Yes, thanks Danielle!  Nothing better on this site than MORE free points for MORE free stuff!!!

But you know, I just couldn't help being taken back to the old school on this mission...ruh roh!  Here comes an

EARWORM ALERT!!!

"The one and only D.R.E. and I gots ta..."

Keep their Heads Ringin - YouTube

Mos def NSFW!!!

kmurphy
Level 9

Question 2 seems ambiguous:

If you are trying to connect to a workstation that is unattended, which component would you use?

Admin Area

The Administrative Area allows users with admin level permissions to configure, brand, and customize Dameware Remote Everywhere to meet their business needs. This includes setting up technicians, configuring their associated access permissions, adding devices, starting attended and unattended remote support sessions, and much more.

I would use the admin area to "start" the unattended remote support session, would I not?  (EDIT: This is not correct BTW)

petergwilson
Level 14

But you would need this installed first.

Agent

Similar to the Applet, the Agent enables remote access, but it is installed as a Windows Service or a Mac Daemon. This means the application enables unattended support to the computer on which it is deployed.

asheppard970
Level 13

According to the reference above, kmurphy​, and as I read it, what the Admin Area allows one to do is...

configure, brand, and customize Dameware Remote Everywhere to meet their business needs

So it could be interpreted that the "Admin" is "Setting up" their DRE to "Start attended and unattended remote support sessions" when the package is deployed, not that the Admin would, themselves, initiate such sessions.  I see what you're saying by all means...just trying to look for the distinction that DanielleH​ and the GEEKS are making on this.

kmurphy
Level 9

Yes, but when I am connecting, I am not starting *from* the computer with the agent.  I would connect from the admin portion *to* the agent.

DanielleH Community Manager
Community Manager

Sure, you would use the admin area to connect. However, you would not be able to connect to the unattended machine without having _____ installed first. See petergwilson's comment.

kmurphy
Level 9

If you are trying to connect to a workstation that is unattended, which component would you use?

And your comment:

Sure, you would use the admin area to connect.

You can see where it can be confusing to some and might need different wording for clarity.  I understand now where you are going with it.  Any chance of a reset please? 

DanielleH Community Manager
Community Manager

Clarification added.

janobi
Level 11

I went through this same dilemma this morning when I was considering my answer.  But I used the above logic, and luckily got the answer correct.

rwagner
Level 9

Thats.PNGDoes anyone else see the apostrophe show up like this all the time on this site? It's not a major issue, but it is beginning to annoy me.

I'm not sure how apostrophe translates to a-circumflex, euro, trademark. It is very odd.

janobi
Level 11

Yes I get the same issues as you mention with the ' not showing correctly.

rschroeder
Level 21

I see it, too.  Figured it was my Chrome browser, that maybe Edge or Firefox didn't show it that way, but I wasn't intrigued enough to verify them.

DanielleH Community Manager
Community Manager

It is rendering quite oddly. I went back in and did a quick removal of the apostrophes I could spot.

Jfrazier
Level 18

Maybe there is a way to "escape" the apostrophe's like we do in the unix world.

rwagner
Level 9

I am using Firefox and have consistently gotten this issue.

sturdyerde
Level 13

I love lamp.

joepoutre
Level 12

For Wednesday's question, yes, it sometimes feels like I'm the only one who can answer!

columbia
Level 8

Oh snap!

esajo
Level 9

Quesiton? That spanish?

DanielleH Community Manager
Community Manager

Folks, there was an issue in the Mission Shortcut linkage above. Per the T&Cs, to be eligible for a chance to win you must download a trial of Dameware Remote Everywhere.

If you would still like to remain eligible. Please follow these steps.

  1. Download a free trial of Dameware Remote Everywhere (DRE)
  2. Take a screenshot of the first workstation in the list after you've installed an agent to the remote computer
  3. Submit screenshot HERE
jeremymayfield
Level 15

Says i have already completed the Survey when i try to resubmit the official screen shot.   i had completed this already but incorrectly.

rschroeder
Level 21

Generally the best solution there has been clearing cache & cookies & trying again, or using a different browser or a different computer to log back into thwack and retry the option.

mikegrocket
Level 10

Bummer, all of my networks are classified and I can't send you a screen shot. I guess that auto disqualifies me for the prize.

smttysmth02gt
Level 13

I get the following error:

Thank you

Unfortunately, we were unable to create your free 14-day SolarWinds Dameware Remote Everywhere trial account. Notification has been sent to our sales engineering team and someone should reach out to you shortly. If you don’t receive an email within the next 24 hours, or would like to reach out directly, please contact us at sales@dameware.com.

alexpf
Level 11

I found this video is also helpful for today's question.

What’s New - Dameware Remote Support v12.1 | Dameware

asheppard970
Level 13

I went through the sign-up process and got logged into the system, but then was logged out and presented with the following screen:

pastedImage_0.png

When I clicked on the [Login] button, nothing happened.  I was using IE11 so figured I would try Chrome and guess what, it worked like a champ.  Not sure if this is a known issue with IE or if SW is doing an AIP with it but it's Chrome FTW!!

asheppard970
Level 13

So I signed up for the 14 day trial and dove into testing it.  I like much of what I see; definitely more functionality than the DWRC.

There is one little buggy thing, though, DanielleH​.  When I clicked on the various tabs at the top of the screen (Shell, File Transfer, Remote Registry, etc.) a chat window would open up and I needed to close it or move it to access the tabs again.  Using DRE on Chrome Version 73.0.3683.86 (Official Build) (64-bit).

Also, can the Agent installation be automated (.MSI?) so we could deploy it using SCCM?

asheppard970
Level 13

OK, nevermind...that bug (or should I say "undocumented feature") went away on a new session.

asheppard970
Level 13

Sorry to bombard the thread, here, but I did come across something else, DanielleH​.  I ran the DRE Tech Console install and it gives the option to slap it on a USB drive, which I did.  But when I go to run the program, I get:

pastedImage_0.png

Now, full disclosure: this thumb drive is my work tools/utils drive and it did have PortableApps.com on it.  I also noticed that DRE Tech Console gobbled up the autorun.inf file, kicking PortableApps.com to the curb.  So is this a matter of: if we're going to install the console on a thumb drive, use a blank one?  (Yes, that is a semi-rhetorical question there... ;-)

damien.solodow
Level 12

Anyone else notice that "question" is mis-spelled each day?

petergwilson
Level 14

It's a 'Quesiton'.  Don't you now noffin ?      

adam.rohde
Level 9

The correct "anwser" for today is also grammatically incorrect.

dgsmith80
Level 15

Might be worth posting these issues over in the DWE Forum so that the Product Managers / Dev's notice it. I suspect they don't check here as often. Dameware Remote Everywhere (DRE)

rschroeder
Level 21

The comment for a correct answer to Question 9 almost reads like an FBI report submitted to Congress Instead of blacked-out redactions, there are characters that don't make words.

pastedImage_0.png

What a tangled web we use, with different browsers and web-page-building software interpreting things in unexpected ways.

rwagner
Level 9

Video wouldn't load today.

For anyone else having that problem, here are the written instructions:

Enable two-factor authentication on DRE - SolarWinds Worldwide, LLC. Help and Support

melonizame
Level 12

I noticed the answer was really bad font wise.  Thought it was just me.

melonizame
Level 12

hahaha no one look here for the answer 

need darker ink........ oh and a crowbar

asheppard970
Level 13

Boy, what a bonehead move...thanks melonizame​...not enough coffee this morning.

joepoutre
Level 12

I cannot remember the last time I had a Pop Tart. Do I really want one?