Twelve days into our migration, we've made considerable progress on critical break/fix issues as well as working in a few cosmetic corrections along the way. We still have a lot of work to do, but I wanted to share periodic status updates with the community, so you know exactly what's been addressed, what's underway, and you can report on issues that perhaps haven't made the list yet.
Before I jump straight to the point, I wanted to thank you all for your positivity, encouragement, and support throughout this transition. With time, I’m certain annoyances will grow – we feel it too. If I navigate to someone’s profile page trying to direct message them one more time, I’m going to run out of room in my swear jar, which is already being purged daily (sometimes hourly). I hope these periodic updates provide the transparency you’re looking for and exude the commitment and dedication we have to this community.
Alright, let’s go. NOTE: These are not listed in any order of priority but rather in order of time reported.
Password reset error
Red error loading after password reset completion >
Khoros deployed fix to production Feb 21 4:00pm CT
Users being logged into erroneous account
SSO between Customer Portal and THWACK introduced a new error that we were unable to test prior to go-live >
SSO was disabled on production >
Fix deployed to DEV >
Fix verified on DEV >
Deployed to production Feb 28 12:00pm CT
Thwack feeds in-product are broken
To be expected, Thwack feeds in Orion products were broken due to not being able to test prior to go-live >
Update was deployed Feb 21 10:00pm CT
Download counts are not supported. Discussing with PM on which metric to use moving forward to convey validity of
RESOLVED with exceptions
Request entity too large error
Customers with a large number of licenses will experience this error when visiting thwack >
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