With the emergence of COVID-19 (Coronavirus), companies are encouraging employees to work remotely and cancel non-essential travel – many of you have shared your companies are among those who are taking these steps. Many organizations are still in the process of determining the best course of action for the business, their partners, and their employees.
Employees who have never worked remote are now being authorized with VPN or other remote access. Groups who previously met in conference rooms now must dial into conference bridges. Discussions that would have occurred in a hallway are being missed entirely. With an uptick in the size of the remote workforce and number of changes to the way we interact with our coworkers, new changes understandably are causing strain—both on your organization’s infrastructure and on your daily job.
Like many of you, this strain isn’t a new situation for me. IT pros have always needed to embrace the unexpected, learn new techniques and tools, and reprioritize needs on the fly. In a way, it feels like a weather emergency, but with a larger scope and scale. If we’re honest with ourselves, the technology needs are just another day in the life within IT operations management.
So, how can the THWACK community help? For me, it’s easy. THWACK has always been about sharing our skills, expertise, and knowledge. Here are some resources available to IT professionals and how to get started:
Technology companies are rallying to make sure employees who’ve been asked to work remote can do so with minimal problems. Here’s a short list of resources to help enable your new remote staff.
SolarWinds is offering Dameware Remote Everywhere, our cloud-based remote support software, for 90 days to organizations affected.
The in-person SolarWinds User Groups (SWUG) for Berlin, Munich, and London have been cancelled. We're currently working on converting those to an all-digital, virtual event (vSWUG) on similar dates. Updates (when available) will be found on the SolarWInds User Group Page.
Cisco Live! US has been converted to a digital event on June 2-3, 2020. You can get more details from their website and add a calendar reminder.
Google I/O which was previous converting from a physical event to a digital one is now cancelled.
SolarWinds Informational Resources
For existing customers of SolarWinds solutions we have released step-by-step instructions, how-to articles, and best practices to help you monitor your remote users.
We are now offering 5,000 THWACK points for articles describing how you are helping your organization during this difficult time. We've had several people already post in discussion threads for various products about how they are helping. If you have a story to tell, please go to the forum in question (NPM, SAM, SEM, AppOptics, etc.) and click "Start a Discussion" and share your story. Use Importance of Dashboards for Remote Workers and The Importance of Baselining During Times of Crisis as good examples.
If you want to help in futhering medical research around COVID-19 and other diseases, then consider joining the SolarWinds Folding@Home group and share your extra CPU cycles in looking for cures.
What good are THWACK points without the store in which to spend them, right? Well, I'm pleased to announce that the THWACK store has officially been reopened. Thank you all for bearing with us as we've been tidying up THWACK since the migration.
16MAR2020 07:00 CST - Initial Posting
16MAR2020 11:30 CST - Updated with SolarWinds Informational Resources
16MAR2020 14:00 CST - Included process for Bookmark and Subscribe.
16MAR2020 15:05 CST - New section "Technology Events" added.
26MAR2020 15:30 CST - Added WFH guide and NMS to respond links
I’ll update this post as new opportunities appear, but I know I won’t find everything on my own, so I’m asking you all for your help. If you run into something you think should be included on this list, please let me know by responding to this post.
If you want to be kept up-to-date on changes, comments, and posts, then you should subscribe and bookmark this post from the Actions menu at the top of the post.
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