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Service Maintenance Notification: THWACK Platform Migration – February 20, 2020

Community Manager

UPDATE: The community will go into read-only mode at or around 7:00pm CT. At 12:00am CT, the site will be taken down into maintenance mode for at least 16 hours. I will update you all accordingly. Stay tuned!

Service Maintenance Notification

Summary: THWACK is migrating platforms from Jive to Khoros (Lithium) on February 20, 2020.

Severity: Intermediate

Description: We will be migrating community platforms from our existing, hosted environment on Jive to our new SaaS provider, Khoros (Lithium). Our estimated maintenance window is 16 hours.

Service(s) and Users Impacted: will be unavailable until all systems are verified back up and running.

Start Time:
Thursday, February 20, 2020, 12:00:00 AM CT

End Time:  Thursday, February 20, 2020, 4:00:00 PM CT

Maintenance Manager: Danielle Gaitan;

As mentioned in my post last month, the time has come for THWACK’s platform migration. On Thursday, February 20, 2020, will be unavailable for approximately 16 hours. At midnight, the site will be taken into maintenance mode and will not be accessible until all critical systems are verified back up and running. Why are we migrating? Read more HERE.

There will be a few items that may not be fully functional when we are live again. Here is a reminder of what you need to be aware of.

  • LOGGING IN – You will need to reset your password when you attempt to login for the first time. Passwords will not be carried over.
  • SAVE YOUR DRAFTED CONTENT – All content published before 12:00am CT on February 20, 2020 will be migrated. Drafted/unpublished content will not be migrated – save your work!
  • POINT BALANCES – As promised, your lifetime and current balance points will be carried over to the new platform. The script to migrate your point balances is estimated to take a minimum of 18 hours and will likely commence after the site is live again. If you do not see your full point balances when you first log in, don’t fret! Please give us until Monday, February 24 when another status update will be issued to the community.
  • LEVEL/RANKING/LEADERBOARDS – Good news! The team pushed hard on this one and we’ve confirmed that while your level and your position on the leaderboard will change, not everyone will start from scratch as I originally detailed. However, it remains true that the data is not apples to apples, so you should expect changes. There are 3 ways to “rank up” on the new platform. yumdarling will outline this in more detail in the coming days.
    • LEVEL – This is the number that appears next to your avatar. Today, your level is determined by the number of points you have. On the new platform, your level is determined by an accumulation of activities on the forum boards. Your activities are being ported over with your profile, but it is likely your level will change based on the new level perimeters.
    • LEADERBOARD RANK – Today, your position on the leaderboard is also determined by the number of points you have. On the new platform, your leaderboard position is determined by the number of “kudos” or likes your content has earned. As such, your kudos are being ported over to the new platform, but you should expect your position on the leaderboard should to change from where you’re at today.
    • POINTS – Finally, THWACK points. You will continue to earn points on the new platform, but your point balance no longer determined your position on the leaderboard nor your level. The store (and some new items!) will be available on the new platform for which you can purchase with your points.

And with that… see you all on the other side!




Level 12

DanielleH good luck to you and the rest of the team on the migration! 

Great to see the team worked hard to make this as smooth as it can be. 

Level 13

Thanks for all the work you all have put into the migration.  Looking forward to the new environment.

giphy (1).gif

Image result for kudos candy


Hah, I see what you did there!

Level 12

I loved those! I need to see if they are still being made.

I hope they are, if not I am worried about the ones I see in our vending machine.

Level 11

Thanks for getting it so our ranks don't start over. I spent 4 years getting to where I am (Level 16, Rank 477, 112,000+ points). It's been fun, but it's nice to have something to show for it, even if it's just a number.

Community Manager
Community Manager

For sure! It wasn't easy and it won't be perfect because the data just isn't the same between the two platforms. Your rank likely won't be the same but then again, neither will anyone else's.


I wish you all the best during the upgrade!! You all are professionals, so I know we are in good hands.



Level 11


I like this post, but it’s not helpful...

Level 20

See you on the other end of the rainbow!


Goodbye Thwack 2.0!  You know we loved you!

Level 16


Level 14

Let's Fly!il_340x270.986295286_hojy.jpg

Level 16

I heard the new Thwack is all in Dark Theme... just starting that rumor

Level 15

That's okay!  Change is good, change is constant, change is a good motivator.  Best of luck on the upgrade!!!!

Level 20

I was soooo close to finally reaching 30 too...




Please tell me that Frogger will be available again during this maintenance window. If so, please keep track of the High Scores.


Just wait - some of the first posts on the new site will be

Hey, when do my points get assigned

Level 12

Man what am I supposed to do for a whole day without my daily THWACK....

Image result for whoa is me meme

oh and good luck and have fun and I hope you dont hear "I'm sorry, Dave. I'm afraid I can't do that."...............


During the time of the cutover I am sure someone will be designing a t-shirt "The Day Thwack was down" or "Thwack Broke My Day".

Of course others will likely be rocking gently in the corner or checking every other minute..."is Thwack up yet?"

Umm . . . you could spend your Thwackless time composing Network Flowetry in honor of Thwack.  Or rewriting a song, focusing on Thwack's wonderfulness.

I hope that we will soon get back

A new and quite delightful Thwack.

A Thwack whose useful features fill

Our needs with things that fit the bill.

A Thwack that helps our work and play,

And swiftly aids us through our day.

A Thwack that shows us how to do

The network things we need it to.

While Thwack is down we'll fret and frown

That in alerts we may not drown.

Poems may flow from me toward Thwack

'Til Solarwinds will bring it back.


Finally, back to THWACK!

Amazing how much work you can get done when there's no distractions around.

Level 8

The Joys of changing everything as we know it! May all the users have patients!

Community Manager
Community Manager

I have mixed emotions over your comments @wluther but #ifeel

@DanielleH Just for clarification, I meant I was amazed at how much work I got done when I had no THWACK to browse... However, you, @KMSigma, and the rest of the team appear to have also been able to get a bunch of work done too. The new site looks like it's off to a great start. Keep up all the wonderful work, but don't forget to take a break too, so you don't, you know, break... And don't forget, THWACKnation appreciates y'all very much!
Level 20

Yep and it was good to see you @wluther  and @DanielleH at SWUG in PHX!  I appreciated being able to see you in person for a change!

Also on another note... I made headway with SEM licensing!  It's hitting pay dirt right now!


Level 9

I am just here for the Kudos Robot Happy

Level 8

Is there any update on the point system?