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[SURVEY] Have You Upgraded Yet?

Community Manager

Has it been a while since you upgraded your SolarWinds® software? If so, we’d like to understand why you haven’t upgraded. Was the timing not right or did you have trouble with the upgrade process?

Please take our survey to help us better understand why you haven’t upgraded. Your answers will help us provide a better product and upgrade experience for all.

As a “thank you” for your time, we’ll reward all completed surveys with 2,000 THWACK® points (points will be applied to your account weekly).

Click here to take the survey.

 

NOTE: You'll be taken to the Customer Portal "Submit a Ticket" page at the end of your survey. If you're unsure which version you're currently operating on, submit a ticket and support will help you out.

16 Comments
Level 9

Would you look at that. I was on time for something 😂

Level 9

Filled out the survey, though the final "Submit" button took me straight to the Customer Portal and the "Submit a Ticket" page... ?

Level 9

@ralexander @OliviaP i ended up on the submit a ticket page too afterwards and no sign of the thwack points being added on to my balance.

MVP
MVP

Points for these sorts of surveys are usually added after the survey closes.  While it was not stated, that is from past experience.

MVP
MVP

Its the same with me @ralexander , I am not sure what that means, should we re-visit the survey or did it complete successfully?

Community Manager
Community Manager

Hey All - Great questions, and sorry for the confusion!

  • We'll be awarding THWACK points for this survey weekly
  • At the end of the survey you'll be routed to the Customer Portal "Submit a Ticket" page -- don't worry, you didn't do anything wrong and your response has been counted. This survey was designed to land there incase you are unsure what version you're currently on. If you're unsure, you can submit a ticket and support will help you out.
Level 9

done

Level 9

@OliviaP 

Done with Survey.

Completed, Thank you.

Level 9

Completed the survey

Level 9

@OliviaP 

Done

Done

Level 8

Done.

Level 8

Done,

Thank you

Level 9

@OliviaP 

Points are not yet credited.

As survey completed 2 weeks back.

Level 10

done

Thanks