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NEW! thwack Store UI Enhancements

Community Manager

We are celebrating 4 years of the thwack store opening with a NEW and IMPROVED ordering process!  When mrs.alterego​ and I teamed up awhile back we went through a discovery phase where we identified pain points across the community, one of those being the store UI and the store inventory/admin controls (or lack there of, I should say).  We sat down late last year and pulled together our requirements with a few "nice-to-haves" sprinkled in and she made them all come true!  A HUGE thank you goes to Rachel for going above and beyond and for all of the time spent making this happen as well as to the community for patiently standing by.

Store UI Enhancements:

  • Add multiple items to your cart
  • Yes - there's a CART now!
  • Option to "keep shopping" or return at a later time to complete your order
  • Save time by saving your shipping address for future orders
    • NOTE: Your address will be saved to your profile when you choose this option.  By default, your address in your profile is hidden from view.
  • Track status of your order from submitted > processed > shipped + tracking

Coming Soon:

International shipping! We are opening the store to the UK, Germany and Australia very soon. Stay tuned for more information to come!

Order Process Overview:

Choose your item(s):

Screen Shot 2016-03-29 at 2.14.43 PM.png

Review your shopping cart:

Screen Shot 2016-03-29 at 2.15.02 PM.png

Insert your shipping information and complete your order:

Screen Shot 2016-03-29 at 2.15.16 PM.png

Success!

Screen Shot 2016-03-29 at 2.15.25 PM.png

A new icon will appear at the top right of your screen (next to your profile drop down menu) which is where you will be able to track your order status:

Screen Shot 2016-03-29 at 2.15.39 PM.png

Screen Shot 2016-03-29 at 2.15.52 PM.png

86 Comments
MVP
MVP

Sweet !

Thank You to all who worked on these updates !

Level 12

Thanks for making this process so seamless

Level 10

Looks amazing and can't wait to try it out myself! Thanks to everyone who put their time in to work on this.

Level 12

Excellent work!

Level 11

I'm such a noob. I didn't know you can buy things here. I'm guessing there is a video or document that explains the Thwack store.

Community Manager
Community Manager

There is indeed! Those points you're earning are worth something. Just click on the "thwack Store" button in the top navigation.

https://thwack.solarwinds.com/store

Level 12

I would like 25,550 points, please

Super-cool!

Props to DanielleH​ and the rest of the community staff for making this happen. I'm sure our international brothers 'n sisters are happy as well.

Level 14

UK shipping. Great news,, Can't wait. Thank you, I feel some serious spending coming on.

So DanielleH, we are to believe that there is nothing suspicious about mrs.alterego​​ making a Thwack upgrade on April 1st, (April Fools Day 2016) to the store.

I can see it now.  I go to the Store and find a Polaris Slingshot for 500,000 points added to the inventory.....

polaris-slingshot.jpg

Ride Safe

RT

Much appreciated!

One of my friends was a Senior V.P. at Polaris until a few months ago, when he retired at 57 after working there 34 years.  He had toys like this coming out of his ears; his garage slept six people wonderfully, and had heated separate space for three Class A motor homes, plus collector cars, many snowmobiles, ATVs, motorcycles, and boats.  His garage had a full kitchen & bath, and a huge room (40x 25) just for custom trail clothing for his family, in winter, spring, summer, & falls styles, and all types (leather, or insulated snowmobile suits, ice fishing clothing, etc.) for all weather & sports.

Level 17

That's sweeter than Dominoes progress bar that tells me when my mis-made pizza comes out of the oven!

Level 9

Thanks DanielleH​!

MVP
MVP

It's the 1st of April here. I first thought this announcement was an April Fools!

Level 16

Great job DanielleH​ and mrs.alterego​ now I need to get more points so I can get my hoodie and backpack.

Level 11

Great news indeed! I haven't had a reason to buy anything since the backpack so maybe some new items will peak my interest. Thanks for putting in all the hard work!

Level 12

what new items?

Level 13

As of right now, the thing that will change is the actual checkout process and the UI around that process. I know DanielleH​ is constantly evaluating the store items and making changes or adding new items, but the release for tonight is simply the checkout process.

Level 17

I have noticed that the hoodie seems to be absent from the item list... I have in the past noticed it gone, then saw it back for a small time frame. This time around I did not see it. I am just curious.

If I could suggest an item for the store.....

image1.PNG

RT

Or what about a Cycling Jersey....

FrontLeft.png

RT

Community Manager
Community Manager

That's correct. I'm currently in the process of producing stock for our international friends, so there may be a bit more of a wait but I'm hoping to slip in a few new items later in Q2.

Level 16

Let the voting begin:

Level 11

Very nice update!

That same style would be perfect for full or 3/4 wet suits, too.

MVP
MVP

make it the full wetsuit 6mm with sealed and taped seams matching hood, boots and gloves.

.....make it the full wetsuit 6mm with sealed and taped seams matching hood, boots and gloves.

Wow whats that for....surfing when there is snow on the beach?

MVP
MVP

Naw...just a little beach entry on the east coast during the  winter.  That's how I got my open water card.

March on the NC coast...Brrr.

I am not a diver but the water in the Gulf of Mexico off of South Texas is like a hot tub without the bubbles....unless an oil well blows out.

RT

So I see in one of the pictures there happens to be an order with 2 Thwack Backpack's. Does that happen to mean we will be able to order additional backpacks now?

pastedImage_0.png

Level 13

That screenshot is from our staging environment, which doesn't always have the same "rules" as our production. The backpack is still set up 1 per customer. Thanks for catching that! Good eye christopher.a.thornton@gmail.com​! 

HAHA I figured as much mrs.alterego​, just wanted to ask the question anyway. Thanks for the response.

Level 17

I'd prefer a Dry Suit for Winter Wake Boarding!

MVP
MVP

Agreed...drysuit is the way to go for cold water activities.

When I lived down on the South Texas coast in the small town of Rockport, we would go water skiing on New Years day every year.  Once around the ski basin was the minimum.  No wet suit needed but some years it would have been nice.

RT

MVP
MVP

I bet it got cool.  NC coast in March, the atlantic is in the 40's and 30's.  A full wetsuit  with hood, boots and gloves are the minimum.  I did some early pool work as part of my diving cert with just a wetsuit (no hood) and thin by wetsuit standards gloves.  We poured warm water into our wetsuits before we hit the water....no hood meant instant crazy headache.  Movement pretty much pumped all the warm water out within minutes so you were on the edge of the hypothermia cliff in no time.  Our open water dive was better with full hood and better gloves/boots...which made mask clearing/removal/replacement fun.  But after 10 minutes at depth doing skills the chill was taking its toll. Still it was a great experience and skills I draw upon in the fire service as well.

Level 17

known if you surf or wake board in December.

Level 11

Thank you for all you do!

Level 11

Thanks for cleaning the store up. Also thanks for the new shirts, I like them both.
Might I suggest a link such that clicking the image of something in the store opens it larger? It's often hard to read the text on those thumbnail images.

Level 13

Hi jemertz​ - Thank you for the feedback! The thumbnail images along with larger images is coming in Phase 2! We should have it ready to deploy this month as I'm setting up our CDN to house all our thwack images and files. Once that is complete, I can switch out the way the store displays the items to give you guys the option to enlarge them!

Level 20

This is my kind of drysuit:

drysuit.jpg

Level 17

Hold Up Now! That's Nice1

Level 13

Looks amazing! great job you guys, can't wait to see all the new things to come on Thwack ^^

Level 20

Great job mrs.alterego!!!  I just did a multi order to test it out!  So the content distribution network can house copies of the files and images all over making ability to download larger files from more local geography possible it sounds like maybe?

Level 13

Yes exactly! As we start utilizing more of the API calls back to the Akamai server, it will also allow for things to render quicker because it will recognize the geolocation and route through a more local ISP. Plus it will also allow me to update the files without having to take thwack offline, too, which will be a huge time saver and less disruptive to you guys!

MVP
MVP

Ugh I'm dying, i need 400 points for my backpack and as soon as the points from the March monthly mission get awarded I will have more than enough.  Looking forward to using the checkout system

MVP
MVP

Whitewater Rafting ... I got it!!! I do it... I would wear it!

Level 13

Perhaps I'm being impatient but, I placed an order for an item that shipped on 4/4 and as of yet there's no tracking info.  How long should it take for tracking info to be populated?

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Level 16

josh.haberman​, I'll try to find out. Meanwhile, I sent you the tracking ID.