Highly motivated, customer-focused and solutions-driven Information Technology professional with seventeen years’ of extensive experience in network technologies and telecommunications fields. Successfully delivers installation, service and deployment of network and telephony products while analyzing, documenting and supporting the end user during all phases of the technical processes. Proven track record of leading teams toward meeting objectives and exceeding customers’ expectations. Able to achieve breakthrough results through solid analytical and communication skills; meeting client needs both locally and remotely. Leads cross-functional projects to reach organization objectives, cost reduction and corporate standards. Identifies processes for continuous improvement and implementation of effective solutions. Resolves complex technical issues related to business applications, while communicating solutions to business areas.