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Alert Lab Triggered alerts not showing on alerts page

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Triggered alerts not showing on alerts page

jlong over 13 years ago

On the Network Summary page I have a number of alerts showing in the all triggered alerts section. When I go to the alerts page they do not show. I'm unable to acknowledge these alerts.

0 morgolis over 13 years ago

Do you have your search criteria set properly and placed a check mark next to "Show Acknowledged Alerts"?
Network Objects: All Network Objects
Type of Device: All Device Types
Alert Name: All Alerts
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0 jlong over 13 years ago in reply to morgolis

yes, I've tried show acknowledged and not. But the issue is I can't get them to show so i can aknowledge them to get them off the front page.
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0 nding over 13 years ago in reply to jlong

Just a quick question. Are the alerts Basic or Advanced?
Basic Alerts cannot be acknowledged from the Web Console. Only Advanced Alerts can.
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