Below is the format for the alert in question:
Trigger Alert when all of the following apply
Node Status is equal to Down
Trigger Alert when any of the following apply:
Machine Type is equal to Cisco 2811
Machine Type is equal to Cisco 3825
Machine Type is equal to ..................
In the trigger actions, I have it set to not only send an email but also open a ticket within our internal ticketing system when the condition exists.
the problem lies where we have some devices that keep flapping, that open multiple tickets a day. What sort of trigger condition can I add that says if these specifc devices(device name, maybe?) go down, still send an email alert, but don't open a ticket.
I added those devices to the suppression tab but that didn't work 'cause now none of the devices on the main trigger condition work.
any ideas?
-Kevin