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HTML in alerts

Hope this is the right discussion area. 

After attending a great Thwack Camp - and seeing the session on "Pretty alerting" by  I am attempting to set this up in my own environment.. however running across some issues. 

When I configure the alert in my HTML editor (Visual Studio Code w/ Go Live) it looks exactly how I want it to look. I am using CSS, and after some pitfalls - I have it coded how I want it to look on the alert (for the most part). However, when I fire off an alert, basically nothing works and I am getting parts of my code in the email. I had coded it for a background color, that doesnt work.. nor does the logo I used Base64 for... 

Here is the email as it was sent: 

p {
font-size:16px;
color:#003359;
font-weight:bold;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
.swdetail {
font-size:14px;
color:#003359;
font-weight:bold;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
.swlinks {
font-size:10px;
color:#005172;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
table, th, td {
border: 1px solid black
}


An issue with a Windows Service you are monitoring occurred on:

Server Name:

Server02XX.XXXXX.com




Windows Service:

WindowsService is Up as of 4:30 PM






View full object details here: monitoring.XXXXXXprd.com:443/.../View.aspx


View full alert details here:


Click here to acknowledge the alert:


This message was brought to you by the alert named: XXXXX_ZachTest

Very confused as to what would be causing this to come through that way. 

  • Can you attach the raw HTML (as a TXT file) so we can take a closer look?

    Because the forum strips out the HTML tags (for safety reason) I can't see any of your HTML tags.  Alternatively, you could insert it as an inline code sample.  (click the horizontal ellipses … and click on "Insert/Edit Code Sample")

    KMSigma_0-1605644345115.png

  • hopefully this works! 

    <html>
    <body style="background-color:BED6DB"></body>
    <head>
        <style type="text/css">
        p {
            font-size:16px;
            color:#003359;
            font-weight:bold;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        .swdetail {
            font-size:14px;
            color:#003359;
            font-weight:bold;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        .swlinks {
            font-size:10px;
            color:#005172;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        table, th, td {
        border: 1px solid black    
        }
        </style>
    </head>
    <body>
    <p>
    An issue with a Windows Service you are monitoring occurred on:
    <p>
    <table style="width:60%">
        <tr>
            <td><span class="swdetail">Server Name:</span></td>
            <td><span class="swdetail">${N=SwisEntity;M=Application.Node.DisplayName}</span></td>
        </tr>
        <tr>
            <td><span class="swdetail">Windows Service:</span></td>
            <td><span class="swdetail">${N=SwisEntity;M=ComponentAlert.ComponentName} is ${N=SwisEntity;M=Status;F=Status} as of ${N=Generic;M=Time}</span></td>
        </tr>
        
    </table>
     
    <p>
    <span class="swlinks">View full object details here: ${N=SwisEntity;M=DetailsUrl}</span>
    <br>
    <span class="swlinks">View full alert details here: ${N=Alerting;M=AlertDetailsUrl}</span>
    <br>
    <span class="swlinks">Click here to acknowledge the alert: ${N=Alerting;M=AcknowledgeUrl}</span>
    <br>
    <span class="swlinks">This message was brought to you by the alert named: ${N=Alerting;M=AlertName}</span>
    </span>
    <p>
    <img src="data&colon;image/png;base64,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">
    </p> 
    </table>   
    </body>
    
    </head>
    </html> 
  • I see a couple quick problems:

    • The <style> should be within the <head> tag.
    • There are multiple <body> tags - there should only be one.
    • The <p> tags should be closed (this isn't strictly required, but it is best practice).

    This should work for you.  If not, then you need to open a case with support about the variables not being replaced in the message body.

    <html>
    <head>
        <style type="text/css">
        p {
            font-size:16px;
            color:#003359;
            font-weight:bold;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        .swdetail {
            font-size:14px;
            color:#003359;
            font-weight:bold;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        .swlinks {
            font-size:10px;
            color:#005172;
            font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
        }
        table, th, td {
        border: 1px solid black    
        }
        </style>
    </head>
    <body style="background-color: #bed6db;">
    <p>An issue with a Windows Service you are monitoring occurred on:</p>
    <table style="width:60%" class="swdetail">
        <tr>
            <td>Server Name:</td>
            <td>${N=SwisEntity;M=Application.Node.DisplayName}</td>
        </tr>
        <tr>
            <td>Windows Service:</td>
            <td>${N=SwisEntity;M=ComponentAlert.ComponentName} is ${N=SwisEntity;M=Status;F=Status} as of ${N=Generic;M=Time}</td>
        </tr>
    </table>
     
    <p>
    <span class="swlinks">View full object details here: ${N=SwisEntity;M=DetailsUrl}</span>
    <br />
    <span class="swlinks">View full alert details here: ${N=Alerting;M=AlertDetailsUrl}</span>
    <br />
    <span class="swlinks">Click here to acknowledge the alert: ${N=Alerting;M=AcknowledgeUrl}</span>
    <br />
    <span class="swlinks">This message was brought to you by the alert named: ${N=Alerting;M=AlertName}</span>
    </p>
    
    <p><img 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  • Yeah - still not working. Technical support wasn't able to offer help there. 

    We are performing a hotfix update tomorrow, and I will see if it works after that. 

  • Let me know how that works out for you - I'm anxious to get this remedied.  Do you have a dev/test Orion system where you can stand test these out before pushing them to production?  When I was a customer, I would just download the 30 day free trial of the products and use a locally-hosted VM for that purpose.

  • Sometimes alerts want all their HTML in single lines. Strip the nice formatting out and you're probably good.

    No idea why.

  • Actually, I do know why.  I put in a feature request when I was still just a customer.  There's a really short SQL query you can run (outlined in this document) which will change this behavior.

  • Ooh nice to know! Any downsides of implementing that?

  • Only if you have HTML alerts that rely on the <br /> replacement.  Anything that's been linearized (condensed to a single line) should still be fine.

    If other people are writing their own alerts and using HTML, you might want to let them know about the change because it affects all alerts.

    Also - upvote the feature request so the teams know it's something we want.