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Level 8

HTML in alerts

Hope this is the right discussion area. 

After attending a great Thwack Camp - and seeing the session on "Pretty alerting" by @KMSigma I am attempting to set this up in my own environment.. however running across some issues. 

When I configure the alert in my HTML editor (Visual Studio Code w/ Go Live) it looks exactly how I want it to look. I am using CSS, and after some pitfalls - I have it coded how I want it to look on the alert (for the most part). However, when I fire off an alert, basically nothing works and I am getting parts of my code in the email. I had coded it for a background color, that doesnt work.. nor does the logo I used Base64 for... 

Here is the email as it was sent: 

p {
font-size:16px;
color:#003359;
font-weight:bold;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
.swdetail {
font-size:14px;
color:#003359;
font-weight:bold;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
.swlinks {
font-size:10px;
color:#005172;
font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
}
table, th, td {
border: 1px solid black
}


An issue with a Windows Service you are monitoring occurred on:

 

 

 

Server Name:

 

Server02XX.XXXXX.com




 

Windows Service:

 

WindowsService is Up as of 4:30 PM





 


View full object details here: https://monitoring.XXXXXXprd.com:443/Orion/View.aspx?NetObject=AM:224518 


View full alert details here:


Click here to acknowledge the alert:


This message was brought to you by the alert named: XXXXX_ZachTest

 

Very confused as to what would be causing this to come through that way. 

0 Kudos
5 Replies
Community Manager
Community Manager

Can you attach the raw HTML (as a TXT file) so we can take a closer look?

Because the forum strips out the HTML tags (for safety reason) I can't see any of your HTML tags.  Alternatively, you could insert it as an inline code sample.  (click the horizontal ellipses … and click on "Insert/Edit Code Sample")

KMSigma_0-1605644345115.png

 

"Shoot for the stars to reach the moon"
0 Kudos

hopefully this works! 

 

<html>
<body style="background-color:BED6DB"></body>
<head>
    <style type="text/css">
    p {
        font-size:16px;
        color:#003359;
        font-weight:bold;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    .swdetail {
        font-size:14px;
        color:#003359;
        font-weight:bold;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    .swlinks {
        font-size:10px;
        color:#005172;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    table, th, td {
    border: 1px solid black    
    }
    </style>
</head>
<body>
<p>
An issue with a Windows Service you are monitoring occurred on:
<p>
<table style="width:60%">
    <tr>
        <td><span class="swdetail">Server Name:</span></td>
        <td><span class="swdetail">${N=SwisEntity;M=Application.Node.DisplayName}</span></td>
    </tr>
    <tr>
        <td><span class="swdetail">Windows Service:</span></td>
        <td><span class="swdetail">${N=SwisEntity;M=ComponentAlert.ComponentName} is ${N=SwisEntity;M=Status;F=Status} as of ${N=Generic;M=Time}</span></td>
    </tr>
    
</table>
 
<p>
<span class="swlinks">View full object details here: ${N=SwisEntity;M=DetailsUrl}</span>
<br>
<span class="swlinks">View full alert details here: ${N=Alerting;M=AlertDetailsUrl}</span>
<br>
<span class="swlinks">Click here to acknowledge the alert: ${N=Alerting;M=AcknowledgeUrl}</span>
<br>
<span class="swlinks">This message was brought to you by the alert named: ${N=Alerting;M=AlertName}</span>
</span>
<p>
<img 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">
</p> 
</table>   
</body>

</head>
</html> 
0 Kudos

I see a couple quick problems:

  • The <style> should be within the <head> tag.
  • There are multiple <body> tags - there should only be one.
  • The <p> tags should be closed (this isn't strictly required, but it is best practice).

This should work for you.  If not, then you need to open a case with support about the variables not being replaced in the message body.

<html>
<head>
    <style type="text/css">
    p {
        font-size:16px;
        color:#003359;
        font-weight:bold;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    .swdetail {
        font-size:14px;
        color:#003359;
        font-weight:bold;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    .swlinks {
        font-size:10px;
        color:#005172;
        font-family:'Segoe UI', Tahoma, Geneva, Verdana, sans-serif
    }
    table, th, td {
    border: 1px solid black    
    }
    </style>
</head>
<body style="background-color: #bed6db;">
<p>An issue with a Windows Service you are monitoring occurred on:</p>
<table style="width:60%" class="swdetail">
    <tr>
        <td>Server Name:</td>
        <td>${N=SwisEntity;M=Application.Node.DisplayName}</td>
    </tr>
    <tr>
        <td>Windows Service:</td>
        <td>${N=SwisEntity;M=ComponentAlert.ComponentName} is ${N=SwisEntity;M=Status;F=Status} as of ${N=Generic;M=Time}</td>
    </tr>
</table>
 
<p>
<span class="swlinks">View full object details here: ${N=SwisEntity;M=DetailsUrl}</span>
<br />
<span class="swlinks">View full alert details here: ${N=Alerting;M=AlertDetailsUrl}</span>
<br />
<span class="swlinks">Click here to acknowledge the alert: ${N=Alerting;M=AcknowledgeUrl}</span>
<br />
<span class="swlinks">This message was brought to you by the alert named: ${N=Alerting;M=AlertName}</span>
</p>

<p><img 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" 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"Shoot for the stars to reach the moon"
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Yeah - still not working. Technical support wasn't able to offer help there. 

We are performing a hotfix update tomorrow, and I will see if it works after that. 

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Let me know how that works out for you - I'm anxious to get this remedied.  Do you have a dev/test Orion system where you can stand test these out before pushing them to production?  When I was a customer, I would just download the 30 day free trial of the products and use a locally-hosted VM for that purpose.

"Shoot for the stars to reach the moon"
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