cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post
Highlighted
Level 8

False reboot alerts

Hi All,

Newbie in forum here but already using Solarwinds for sometime, global monitoring. We got reboot alerts that turned out to be false. already troubleshooting with Solarwinds support but until today issue is still not fixed. Wondering if somebody can share thoughts, thanks!

0 Kudos
5 Replies
Highlighted
Product Manager
Product Manager

Re: False reboot alerts

rodelmv  wrote:

Hi All,

Newbie in forum here but already using Solarwinds for sometime, global monitoring. We got reboot alerts that turned out to be false. already troubleshooting with Solarwinds support but until today issue is still not fixed. Wondering if somebody can share thoughts, thanks!

What alert was triggered? Do you mind sharing the definition of the alert? Are these for VMs or what entity ?

0 Kudos
Highlighted
Level 8

Re: False reboot alerts

Hi Serena, thanks to your response. "Node rebooted" alerts is triggered. We continue to troubleshoot - now, the "Node rebooted" alert is sending email after 24 hours of the actual reboot. No more false alert coming since the alert is already genuine, only that we are receiving the the alert in email after 24 hours that should be immediate.  serena

Highlighted

Re: False reboot alerts

Depending on the node, reboots may be unimpactful and seem false.  For example, I have 200+ APS UPS's on my network.  When Nexpose / Rapid7 do their vulnerability testing, the NIC's in some of these UPS's reload, and they generate a "Node rebooted" alert.  The NIC rebooted, but the UPS didn't. 

Highlighted
Level 8

Re: False reboot alerts

Thanks for the input rschroeder

0 Kudos
Highlighted

Re: False reboot alerts

Also toserena​'s point - it depends what entity it is and how you're monitoring it. The restart of an SNMP service will get caught as a reboot event I believe. Sometimes devices either have bugs that can cause this, or updates are performed (likely on windows or Linux systems that requires the service to restart.) And as rschroeder​ mentioned, some devices are simply terrible and can't handle certain events. Seen similar on UPS devices as well but no where near your 200+, just a small handful here.