the message occurs when the tracer (AD Logga or FS Logga) likes to connect to the 8MAN / ARM server to port 5671. The problems is normaly the a firewall on the ARM server does not allow connections to the port 5671 or you can not make outbound calls from the client/tracer. Another reason could be that Rabbit MQ is not installed on the ARM server.
Sometimes you have a problem with DNS so that you need to use IP. Therefore you need to go to the installation directory of the ARM e.g. "C:\Program Files\Protected Networks\8MAN\etc" or "C:\Program Files\Solarwinds\ARM\etc" copy the pnServer.messaging.config.xml into C:\ProgramData\protected-networks.com\8MAN\cfg. then edit that is looks like this:
<?xml version="1.0" encoding="utf-8"?>
restart the ARM Service and maybe also the collector ARM service.
this is a known issue that happens in some cases. If you already own ARM please contact the technical support.
If you are still evaluating the product please contact your sales rep, they will get you in touch with the relevant technical people.
I am a service provider so I install ARM for our customers, and I don't have any contact on the technical part.
If the error is known by ARM is there a topic about it?
I will send an email to solarwinds technical support.
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