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Level 9

License Renewal

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Hello,

We have renewed our maintenance agreement, which expires in November, by one year and in the process raised the license model from ARM900 to ARM1000.

A new activation key is available in the Solarwinds portal.

Question:
How can I import the new activation key into ARM?
In the "Access Rights Manager Configuration" tool I can only deactivate the existing license.
Do I have to deactivate the existing license first to import the new license?
Does the ARM continue to run normally while I have deactivated the old license?

Thanks in advance.

Best regards
Jonas

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1 Solution
Product Manager
Product Manager

You should deactivate the license and directly add the new license.

The data won't get lost, however ARM won't work until you have added the new license key.

View solution in original post

2 Replies
Product Manager
Product Manager

You should deactivate the license and directly add the new license.

The data won't get lost, however ARM won't work until you have added the new license key.

View solution in original post

The information that no data will be lost is exactly what I needed.

Thank you very much!

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