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Access Rights Manager (ARM)

Forum Initial install issues

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Initial install issues

gyoung over 5 years ago

Got ARM trial installed and configured, but when I try to run any scans it tells me the collector is not available. In the configuration screen it shows the collector connected. Everything is on a single server.

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gyoung over 4 years ago +2 verified

The hostname for the server was too long, once I shortened it then everything worked fine.

0 bjoern-cusatum over 5 years ago

Since it's a single server, this shouldn't be an issue. But I've seen systems stuck in some weird states where a simple service restart helped.
Have you tried restarting the ARM Service?
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0 gyoung over 4 years ago

The hostname for the server was too long, once I shortened it then everything worked fine.
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