cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post
Level 9

FS Logga 2019.4.1

Hi,

We are not able to install the fs logga of any of the server where logga is needed.

The collector itself installs without errors when fs logga is deselected.

Any ideas?

[1870:0870][2019-12-20T14:44:56]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{34236ed1-370b-4c2d-b50f-63659935e9b2}, resume: Active, restart initiated: No, disable resume: No

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: VCRedist140Installer at path: C:\ProgramData\Package Cache\FE6978A8-0780-4227-9BE2-2EFAFAA7E2E5-19.4.1.18\vcredist_x64.exe.

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: VCRedist120Installer at path: C:\ProgramData\Package Cache\C736C6B3-73F6-42AD-AC55-5E0CB50FACEB-19.4.1.18\vcredist_x64 12.0.30501.exe.

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: RequirementCheck at path: C:\ProgramData\Package Cache\4C125790-C9E5-4491-BA3F-6D1ACA5D7820-19.4.1.18\appSetupHelper.exe.

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: RabbitMqInstaller at path: C:\ProgramData\Package Cache\9FC36A92-5E1F-4E17-83E8-A902B00AB623-19.4.1.18\SolarWinds.RabbitMQ.Install.msi.

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: SwLicenseManagerInstaller at path: C:\ProgramData\Package Cache\095A0C97-43E3-4440-A13E-A09ECAFC9318-19.4.1.18\SolarWinds.LicenseManager.msi.

[1870:1C84][2019-12-20T14:44:57]i304: Verified existing payload: MsiPackage.x86 at path: C:\ProgramData\Package Cache\1894C5FD-1884-45C9-8F28-EEAEC1E46082-19.4.1.18\ARMSetup.msi.

[1870:1C84][2019-12-20T14:44:59]i304: Verified existing payload: cabF836EF7F3D9C77668FF6682000B41438 at path: C:\ProgramData\Package Cache\1894C5FD-1884-45C9-8F28-EEAEC1E46082-19.4.1.18\data.cab.

[1870:1C84][2019-12-20T14:44:59]i304: Verified existing payload: MsiPackage.x64 at path: C:\ProgramData\Package Cache\4D75DE35-5979-4C92-BA3D-D53199CC06F4-19.4.1.18\ARMSetup.msi.

[1870:1C84][2019-12-20T14:45:01]i304: Verified existing payload: cab25CFCA4FAFF12289D1FDC285013AAA22 at path: C:\ProgramData\Package Cache\4D75DE35-5979-4C92-BA3D-D53199CC06F4-19.4.1.18\data.cab.

[1870:0870][2019-12-20T14:45:01]i301: Applying execute package: VCRedist140Installer, action: Install, path: C:\ProgramData\Package Cache\FE6978A8-0780-4227-9BE2-2EFAFAA7E2E5-19.4.1.18\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\FE6978A8-0780-4227-9BE2-2EFAFAA7E2E5-19.4.1.18\vcredist_x64.exe" /install /quiet /norestart /log "C:\Users\swg.adm\AppData\Local\Temp\Access_Rights_Manager_2019.4.1_20191220144351_003_VCRedist140Installer.log"'

[234C:0F8C][2019-12-20T14:45:01]i319: Applied execute package: VCRedist140Installer, result: 0x0, restart: None

[1870:0870][2019-12-20T14:45:01]i301: Applying execute package: RequirementCheck, action: Install, path: C:\ProgramData\Package Cache\4C125790-C9E5-4491-BA3F-6D1ACA5D7820-19.4.1.18\appSetupHelper.exe, arguments: '"C:\ProgramData\Package Cache\4C125790-C9E5-4491-BA3F-6D1ACA5D7820-19.4.1.18\appSetupHelper.exe" /features "Microsoft-Windows-GroupPolicy-ServerAdminTools-Update" /ApplyFixes  /IgnoreUnknownFeatureStates /log "C:\Users\swg.adm\AppData\Local\Temp\Access_Rights_Manager_2019.4.1_20191220144351_004_RequirementCheck.log"'

[234C:0F8C][2019-12-20T14:45:03]i319: Applied execute package: RequirementCheck, result: 0x0, restart: None

[1870:0870][2019-12-20T14:45:03]i323: Registering package dependency provider: {21292EDC-7532-4FC7-B6C7-A35E56FFB541}, version: 19.4.1.18, package: MsiPackage.x64

[1870:0870][2019-12-20T14:45:03]i301: Applying execute package: MsiPackage.x64, action: Modify, path: C:\ProgramData\Package Cache\4D75DE35-5979-4C92-BA3D-D53199CC06F4-19.4.1.18\ARMSetup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files\SolarWinds\ARM\" INSTALLEREXEPATH="C:\Install\ARM Setup 19.4.1.18.exe" VERSIONNT64FIXED="6.3.0.0" ADDLOCAL="feature.LoggaWin61,feature.LoggaWin62,feature.LoggaWin63,feature.LoggaWin100"'

[1870:0870][2019-12-20T14:45:09]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.

[1870:0870][2019-12-20T14:45:09]e000: Error 0x80070643: Failed to execute MSI package.

[234C:0F8C][2019-12-20T14:45:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[234C:0F8C][2019-12-20T14:45:09]i319: Applied execute package: MsiPackage.x64, result: 0x80070643, restart: None

[234C:0F8C][2019-12-20T14:45:09]e000: Error 0x80070643: Failed to execute MSI package.

[1870:0870][2019-12-20T14:45:09]i301: Applying rollback package: MsiPackage.x64, action: Modify, path: C:\ProgramData\Package Cache\4D75DE35-5979-4C92-BA3D-D53199CC06F4-19.4.1.18\ARMSetup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files\SolarWinds\ARM\" INSTALLEREXEPATH="C:\Install\ARM Setup 19.4.1.18.exe" VERSIONNT64FIXED="6.3.0.0" REMOVE="feature.LoggaWin61,feature.LoggaWin62,feature.LoggaWin63,feature.LoggaWin100"'

[234C:0F8C][2019-12-20T14:45:12]i319: Applied rollback package: MsiPackage.x64, result: 0x0, restart: None

[1870:0870][2019-12-20T14:45:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{34236ed1-370b-4c2d-b50f-63659935e9b2}, resume: ARP, restart: None, disable resume: No

[1870:0870][2019-12-20T14:45:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{34236ed1-370b-4c2d-b50f-63659935e9b2}, resume: ARP, restart initiated: No, disable resume: No

[234C:0F8C][2019-12-20T14:45:12]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

0 Kudos
15 Replies
Level 9

The new version installed without problems and everything seems to be working fine again. Thx for the quick fix

0 Kudos

Does this fix require the file server that the filter driver is installed on to be restarted?

0 Kudos

This time no reboots required on our servers

No, usually not. But it can happen that the update won't complete because there's a reboot pending from the Windows Updates.

0 Kudos
Level 9

The reboot worked for only 2 servers here and for the rest also a reboot didnt help..

Windows 2016 and 2019 servers. Same log entries on those

0 Kudos

Yeah, sometimes a pending reboot can be the problem.

Unfortunately 0x80070643 is a common installation error message by Microsoft and has no explicit definition.

In most cases the real reason for not installing can be find in a different log. But only if it manages to start the msi package.

Go to %temp% (make sure you're in temp and not in a numbered subfolder) and look for a logfile that ends with _MsiPackage.x64 with the latest timestamp.

In it search for "return value 3" - above that the actual error should be displayed.

0 Kudos

DIFXAPP: INFO:   minitrc.inf: checking signature with catalog 'C:\Program Files\SolarWinds\ARM\bin\minitrc.cat' ...

DIFXAPP: ERROR:  Signature verification failed while checking integrity of driver package 'minitrc.inf' ('C:\Program Files\SolarWinds\ARM\bin\minitrc.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)

DIFXAPP: INFO:   Successfully removed '{373A6B1A-9934-4036-BAA5-24EF5A704096}' from reference list of driver store entry ''

DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0x800B0100)

DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\SolarWinds\ARM\bin\minitrc.inf'

DIFXAPP: ERROR: InstallDriverPackages failed with error 0x800B0100

DIFXAPP: RETURN: InstallDriverPackages() 2148204800 (0x800B0100)

CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

0 Kudos

...I have exactly the same issue.

Has anybody a solution?

I hope this could be solved from solarwinds asap.

Is there a workaround (maybe with older FS Logga) so that we will not loose all the FS Logga Events?

Regards

Adrian

0 Kudos

There is not a posted solution as of yet, but the same as allmecht, I have opened a ticket with SW last week, to where they collected logs. I followed up with them this morning and was told that the developers have found the issue, they just need to release an update. I did not receive any timeline for a release date though. IMO, since the filter driver is not installed, you'll probably lose those events.

0 Kudos

We are working flat out to find a solution to the problem. We will provide a service release shortly.

For the versions 2008R2, 2012 and 2012R2 there is currently no workaround.

We are sorry for the inconvenience.

Thanks

Norbert

0 Kudos

I have the same error when trying to upgrade from 9.2 to 2019.4. I also opened a service ticket, so we'll see when I receive a contact back.  Anyone find any fixes yet?

0 Kudos

Hi Jerry,

I have open a case with Solarwinds and have been told that they could reproduce the error.

I have the same error

0 Kudos
Level 9

Ah.... they all need a reboot... just tested,,

*** closed ***

0 Kudos

I have the same problem. Reboot doesn't solve the problem.

OS: Windows Server 2008 R2

FS Logga installed

Upgrade from 9.2.805.1 -> 2019.4.0 works, but FS Logga is silently removed

Upgrade from 9.2.805.1. -> 2019.4.1 doesn't work

Update from 2019.4.0 -> 2019.4.1 doesn't work with FS Logga installed

Any hints?

0 Kudos