SolarWinds Certificate Not Received

I have passed SolarWinds Arch & design exam on 8th September 2022 but have not received any certificate/result for that till now. Also dropped mail few times to certification@solarwinds.com but getting no response.
My registered email ID with PSI account and BadgeCert account: rahulrawat9813@gmail.com
Exam Confirmation NumberR107419540
Can someone please let me know the process of getting certificate.
 
Thanks
Rahul
8826566750
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