Hi Everyone,
I completed implementation in January, As at March I could generate report for February.
However, in April I discovered I can only generate report for March and I am unable to generate for February.
Although in my report, I created one for Business Hours and another regular report. The regular report can generate for February in April but the Business Hour can't generate the report.
What could be the cause?
I need help, its very urgent.
What are you generating reports on? For whatever it is I'd look at the retention of that dataset as well as the report settings to make sure the interval of the data in the report isn't set lower than…
jholmes beat me to it. This is the first setting to check. We do data rollups (detailed data to hourly, hourly to daily, etc) to help conserve database space and even performance. If you cross one of these…
1. It could depending on your database strength, doubling the retention range will drastically increase the amount of data in the tables therefore possibly see an performance impact when you query those…
jholmes beat me to it. This is the first setting to check. We do data rollups (detailed data to hourly, hourly to daily, etc) to help conserve database space and even performance. If you cross one of these rollover settings, you will not see the level of detail on the data you may expect.
This Article speaks to that rollover/retention model (along with other database recommendations that are always worth repeating) if you're not familiar. 
