Hello,
I created a new status type called ITSR-Internal Review. Upon changing the status type of a ticket to ITSR-Internal Review, the ticket is removed from the user's queue but can still be found when searching by status type, and is still assigned…
Thanks for the info, have you created your global administrators at the Server level or Domain level. It is possible to have 'Global Administrators' within a domain rather than specifying them at the global level in Serv-U. Maybe this will help you use…
Hi
in SEM how can i find out who has changed SMTP address of AD user?
thank you
Incident updates need to get pushed and reflected in the requester's portal, as there occur.
Currently, a portal user has to refresh their browser in order to see any updates to e.g.
This pain point is most…
this seems like a simple enough request. I have been in situations where users urgently need to access their account but have to wait 30 mins for their account to unlock .
Sure a feature to allow admins and other licensed users unlock a users account…
Currently we do not have any AD integration hence we are setting the users password to their AD password. Would like the ability to then toggle a tick box so that the user does not have the ability to change the password. Support says this is not available…
How I got around this: I've got SEM sending an email to an account, which then triggers a Microsoft Power Automate Desktop flow to read the username from the email and check the OU.
With the Searchfiled it is possible to read Accounts from Active Directory in Templates.
I currently have the following JSON-Code in Place for this: { "Name": "manager", "Definition": { "Type": "SearchField",…
We need more granular permissions for users. Some examples of this are
