User Experience

Forum Community Announcements emails contain poor formatting

Community Announcements emails contain poor formatting

jst3751 over 1 year ago

Every "Community Announcement" I receive gets blocked during incoming email filtering because of poor formatting.

Specifically, it contains an improperly declared JPG file attachment. There is no properly declared file extension to the name.

Please pass this along to whomever is responsible and get this fixed please.

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mrs.alterego over 1 year ago +2

jst3751 Thank you so much for letting us know, and I apologize for the delay! We will take a look at our email configuration and update the image with a proper file extension. Greatly appreciate the heads…
stuartd over 1 year ago in reply to jst3751 +1

Hey, I understand your frustration but THWACK is predominantly a community forum which gets visited by SolarWinds employees. It isn't a guaranteed place to report problems, faults, etc - which is frustrating…

jst3751 over 1 year ago

HELLO? Is anybody at Solarwinds listening? Or does Solarwinds even care that their community email notices are creating a problem?
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stuartd over 1 year ago in reply to jst3751

Hey, I understand your frustration but THWACK is predominantly a community forum which gets visited by SolarWinds employees. It isn't a guaranteed place to report problems, faults, etc - which is frustrating. Believe me, I understand this especially when they constantly point you here for solutions and support.

Anyway, the best approach would be to reach out to your customer success manager and give them a full, clear description of the issue. Let us know how that goes and if you don't have a CSM then drop me a PM and I'll reach out to ours.
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mrs.alterego over 1 year ago

jst3751 Thank you so much for letting us know, and I apologize for the delay! We will take a look at our email configuration and update the image with a proper file extension. Greatly appreciate the heads up!
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