It shows a active license on the customer portal but not activated on the sem application

I am trying to activate SOLARWINDS SEM offline.

I have downloaded the license file from the solarwinds customer portal but when i try to activate it on the application it shows an error " License is not for this machine"

I have checked the hostname and the machine id to be correct.

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CourtesyIT over 1 year ago in reply to Tushar_22 +1

Ok, validate everything one more time, open a ticket with support. I have not used SEM in about 2 years.

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0 ngcDulce 2 months ago

Did you solve this problem? I'm currently having the same issue. My license was reset and the Unique ID and hostname were triple checked.
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0 vinay.by 2 months ago in reply to ngcDulce

Raise a support case with SolarWinds, get a new license key/file from SolarWinds support. They can deregister your current licenses and get a new license since you already have paid for it. I dont use SEM, but I had this issue on other SolarWinds modules in past and this is how I got my issue fixed, by asking them to generate new licenses for me.
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0 vinay.by 2 months ago in reply to ngcDulce

Raise a support case with SolarWinds, get a new license key/file from SolarWinds support. They can deregister your current licenses and get a new license since you already have paid for it. I dont use SEM, but I had this issue on other SolarWinds modules in past and this is how I got my issue fixed, by asking them to generate new licenses for me.
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