SALES / Tech Support Wait Times

Is anyone else having trouble connecting with support and/or sales via email or phone?

I have not been able to reach sales this entire week. I contacted our last known sales rep first via email, then via the sales email, then via a call starting on Monday. I have tried several other times throughout the week. I have been on hold between 10-30 minutes each time with no one ever answering. I am currently on hold with tech support hoping this will lead to sales. NO! I have been on hold for 11 minutes and nothing. I left voice mail during the week with no response. This is beyond ridiculous. I have also sent an email to support hoping for something. We need to upgrade our license count. Is SW out of business??? Give me a break, do you want our money or not?