Hi Thwack people,
My Thwack Store order has been stuck with Fedex for a month now. I have finally got a status update and the items have disappeared - all they have is an empty box.
They have advised me to contact you to claim for the lost goods and resend the shipment.
I have tried contacting you a few times by email but received no reply so maybe stuck in a Spam folder somewhere.
Can you please look into this.
Thanks,
Simon.
