THWACK Store Items & FAQ [Updated August, 2020]

[Latest Store Updates at the bottom of the page]

Welcome to the pride and joy of the THWACK team - our community-based store! Here, you can spend your hard-earned THWACK points on some amazing items. We're very excited to be able to give back to all who've helped us along the way with feedback, contributions, and your work with the SolarWinds teams. Below are just a sampling of the items available for purchase, and a little information on how the process works.

  • The THWACK Store can be found here, or by clicking the "STORE" portion of the THWACK navigation, above.
  • Need more ways to earn points? Click here to find out how.
  • Having issues with an order? You can contact us here at any time. We'll be sure to get back to you within 2-3 business days.

Frequently Asked Questions

I see my points total went down after my purchase, will the affect my leaderboard status or my badges?

No, the leaderboard does not take points into consideration and you will not lose your badges

Is the shipping cost covered?

Yes. There will be no cost to you.

What countries do you ship to?

United States, Canada, United Kingdom, and Germany are currently the only countries we ship to.

My points were deducted, but I don't live in any of the eligible countries for shipping. How can I get my points back?

Please email for assistance.

How soon will I receive my item?

After your order has been processed and shipped, you should receive your item within 7-10 business days. If an item is on backorder, you may not be notified automatically. You will receive your item, but it may take up to 30 days to restock the item.

How do I purchase an item from the store?

You'll be presented with a list of products you're able to purchase. After clicking the “add to Cart” a pop-up will appear to let you know the item is in your cart, if you want to add more things to your cart, just exit the pop-up and continue adding to your cart, if you’re ready to check out, click the “Checkout” button.


You can remove things from your cart in this pop up as well.


An icon in the header will show you the current number of items in your cart. Clicking this icon will also bring up the shopping cart dialog.


Clicking the Checkout Now button will transition the dialog to a form that allows you to fill in your address. Selecting the "Save this information for future orders" checkbox will make sure your address is pre-populated in the future.


Once finished, you click on the “Complete Order” button.

After clicking the Complete Order button, you will then be presented with an Order Complete dialog, explaining what happens next.


Until an order has been confirmed Received by our fulfillment vendor, you will see an order status icon in the header bar next to your login name. The number next to the icon indicates the number of open orders.


Clicking this icon will present an Order Status dialog that shows the fulfillment stage the order is in, along with a link to track the package it has already been shipped. You'll also note orders can be in three major stages: Order SubmittedOrder Processing, and Order Shipping


Questions?  Feel free to post a comment below.

Latest Stocking Updates!

Restock/New Item Date  Time in CT (approximate)  Items Stocked
Parents Reply Children
  • Here are the descriptions that our fulfillment team sent me.

    • Description: Home Office Gift Set:
      • Charging Pad:

    Keep your devices fully charged with the Nimble Eco-Friendly Apollo Wireless Charge Pad. This eco-friendly wireless charging pad is made with 72.5% certified recycled materials. The embedded magnets allow for hassle-free placement with your MagSafe devices and the anti-slip recycled silicone grip keeps your device in place. And, it charges through most cases less than 3 mm thick, so you don't have to remove your case to charge your phone.

    • Wireless Charger:

    Small, light, fast & powerful. The CHAMP 10,000 mAh eco-friendly battery packs more power than chargers twice its size. Made with REPLAY® 72.5% post-consumer recycled plastic and offers up to three full phone charges. 18W USB-C PD power delivery input/output supports fast charging for the Apple iPhone & Android smartphones, while 18W USB-A QC 4.0 output supports standard USB devices. For every product purchased, customers can recycle up to 1 pound of e-waste for free through Nimble’s One-for-One Tech Recovery Project

    • Pop-Up Cornhole Game Set
      • Description: Just because you have to pack light doesn't mean you have to leave the fun at home with this Portable Pop-Up Cornhole Set! Made of a durable 300D Oxford Polyester material, the two 24" x 36" boards, along with 8 bags and ground stakes all fold into a compact pouch that can go anywhere. Get your game on!
    • Thule EnRoute 15” Computer Backpack
      • Description: The Thule® EnRoute 15" Computer Backpack with SafeEdgeTm laptop protection is perfect for the daily commute or the weekend adventure.
    • Sherpa Blanket
      • Description: This deluxe, 2-ply blanket is made from rich fabrics that feel exceptionally soft against your skin. The heavy weight Sherpa material keeps your body warm. You can share the 50"x70" blanket or keep it all to yourself