Maintenance mode not working

Hi All,

In our environment, Maintenance mode is not working i.e, if we keep any device in mute the same details are not showing in Audit events and also triggering the alert if the device goes down eventhough the Node is kept in mute (FYI: We are using ServiceNow tool for ticketing)

  • The Mute alert setting does NOT affect existing triggered alerts, so if you already have an alert which has repeating condition actions, it could continue to notify you, you would need to clear that instance of the alert. Mute Alerts only prevents any future alerts from being triggered.