SolarWinds Premier Support?

SolarWinds Premier Support caught my eye in the Success Center: Success Center

Does anyone have any real experience with this solution?

The former helpdesk part of me cringes at the concept of premier support (If you're "normal" helpdesk isn't good enough, then there's a bigger problem there).

The current engineer me is saying that being able to get to more advanced support for issues I know aren't typical issues would be a huge benefit.

Thanks!