Wasn't there supposed to be 2000 points for linking your Customer Portal and Thwack profiles

I did this and then shortly after saw that there was a problem with the point system.  I guess my points fell through the wormholeemoticons_cry.png.  Anybody have any insight?

Thanks,

Jeff Kitchens

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  • Hi griz​ - Ben is on vacation right now but let me dig into the case and see if there are any more updates regarding this issue.  Thank you for your patience!

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  • Here is the email that implies there is a problem with points.  Is there any update on this?

    Announcement: Reports of points not being awarded

    created by thegreateebzies in THWACK


    'Twas the 20th of June and all through the site,

    not a point was awarded, not event to when right.

    But ‘have no fear’ the community would cheer,

    as all your points are safe, no need for the tears.

    Hey THWACK – just wanted to let you know we’re aware some points
    are failing to be awarded. All of your points have been stored on the back-end.
    Once our partners work through the functionality, we’l run a recalculation and
    all of your points will be awarded. Thanks for your patience. Here’s a picture
    of Danielle when something breaks. -Ben

    Announcement expires on
    June 22, 2017

  • Hi griz​ - Ben is on vacation right now but let me dig into the case and see if there are any more updates regarding this issue.  Thank you for your patience!

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