Powering Business Operations Through “Work From Home” — SolarWinds TechPod 026

As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work from home? And how can the IT service desk smooth the transition and manage the influx of unfamiliar tickets as organizations adjust?

Azunna Anyanwu, IT Director at Aronson LLC, joins Chris McManus to discuss the ways his team prepared to support remote work through the service desk, and some of the unanticipated challenges working from home has presented.

This episode of SolarWinds© TechPod™ is brought to you by SolarWinds Service Desk, an ITSM solution built for more than just tickets. Request a demo of Service Desk and start connecting employees to IT support through live chat and a requester mobile app. SolarWinds Service Desk—IT just got a new reputation. Visit SolarWinds.com/service-desk.

Related Links

• Panel: How Service Desk Pros Can Support Our New “Work From Home” Reality
• Preparing Your SolarWinds Service Desk for Remote Employees
• SolarWinds Service Desk 

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