Building a Complete Picture of IT Assets — SolarWinds TechPod 017

To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops and devices into a discipline of IT that can directly impact the day-to-day experience for employees. Through automated discovery, the IT service desk can leverage asset data to build a CMDB and deliver a better service experience.

SolarWinds ITSM technical experts Matt Cox (Senior Director, Technical Services) and Tim Lawes (Manager, Solutions Engineering) discuss some of the ways to simplify IT asset management and leverage that data in ITIL practices.

This episode of SolarWinds© TechPod™ is brought to you by SolarWinds Service Desk, an ITSM solution built for more than just tickets. Try SolarWinds Discovery to manage and identify all your IT assets and bring that data into your service management strategy. Learn more at solarwinds.com/service-desk.

Related Links:

• ITSM Free Trial
• The Essential IT Asset Management Checklist
• How IT Asset Data Drives Better Employee Services
• 5 Benefits of IT Asset Discovery and Tracking

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