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When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you ever considered how the service desk could become a more central resource...
William Hurley (or “whurley” as he prefers to be called) is a philanthropist, entrepreneur, and open source advocate, whose work at Apple, IBM, and in the area of quantum computing is world-renowned. Picking up where we left off in part 1 SolarWinds...
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