We are looking for a permanent SCP to monitor about 1000 to 2000 devices, for our about 200 offices around 40 countries

The SCP will be located in Australia in our Adelaide or Maroochydore offices (to be determined).
The role of the SCP mainly will be as a "Patching & Monitoring Specialist".
We are Lallemand inc. -  with our Corporate Head Office based in Montreal, Canada.
See more infos about us via this web link below:
https://www.lallemand.com/

See the job desciption below:
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The role of the Patching & Monitoring Specialist provides Lallemand with technical assistance pertaining to the performance, operation, and maintenance of Lallemand servers and services on a 24 hour basis by being responsible for monitoring, diagnosing and analyzing incoming alarms; following established protocols for troubleshooting issues, escalating unresolved issues and initiating service dispatch; In Addition, we require the candidate to provide Windows Operating Support for troubleshooting and reporting on Monthly and Zero Day Patch Vulnerabilities.

Key Accountabilities

· SolarWinds Monitoring

o Designing, implementing, maintaining, and configuration of SolarWinds Network Performance Monitor (NPM), Server and Application Monitor (SAM)

o Configuring SolarWinds Alerts and Notifications

· Monitoring SolarWinds Alerts and escalating to proper support teams

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o Continuously automate and tune monitors to limit false alarms

o Able to install, configure and administer SolarWinds ORION components to include Network Performance Monitor (NPM) and Server and Application Monitor (SAM)

o Able to design and implement a highly available continuous monitoring platform to be utilized by a 24x7 operations desk

o Experience configuring monitors using SNMP, SSH, WinRM, WMI, JMX and other technologies.

o Experience configuring collection of syslog messages from a variety of devices and storing and forwarding as required by local policies

o Familiar with configuration and administration NetFlow Traffic Analyzer

o Experience monitoring a variety of end devices to include routers, switches, firewalls, Windows servers, Linux servers and UNIX servers

o Experience creating and managing custom views to provide a Common Operational Picture (COP)

o Experience developing interactive maps with Network Atlas

o Experience configuring custom reports upon request from local customers

o Knowledge of database requirements and configuration of SolarWinds ORION applications

o Able to share knowledge of monitoring best practices with system owners and system administrators to enhance overall monitoring and alerting posture

· Windows Operating System Patching / Remediation / Reporting

o 3-5 Years’ Experience with WSUS / SCCM Patch Management

o Troubleshooting Windows Server / Workstations Patch Failures

o Reporting on Completion and Remediation of Windows Servers / Workstation Patches

o Troubleshoot our Global Servers for missed or fail Windows Server Patches

o Assist our ServiceDesk team in troubleshooting Windows Workstation Failed Patches


Qualifications

· 3+ years of experience in design, implementation, administration, configuration and securing the SolarWinds suite of products

· 3+ Year’s knowledge of Windows Server 2008-2019, Windows 10

· Motivated self-starter with the ability to work on individual tasks, as well as team-oriented tasks.

· Strong Communications skills to relate technical details to non-technical leaders.

· Self-starter with ability to work on individual tasks, as well as team-oriented tasks.

· Ability to plan and execute system and software installations upgrades and changes across the organization

· This position supports an IT operations production environment. The successful candidate needs to expect to support work on nights and every other weekends and may be included in an on-call rotation for after-hours support.

· Experience in using PowerShell

· English

Preferred Qualifications

· SolarWinds Certified Professional (SCP)

· Experience troubleshooting network issues.

· Other technical domain certifications (e.g., CCNA, MCSE, RHCSA)

· Experience with a Device Management Platform (SCCM, Intune)

· Knowledge of French, Spanish or Portuguese (An asset).

PERSONAL SKILLS

• Sense of initiative, resourcefulness, and autonomy.

• Great team spirit; team player.

• Work efficiently / Organized / Good time management.

• Strong technical aptitude and experience with a wide variety of technologies

• Ability to rapidly learn and if required evaluate a new tools or technology

• Demonstrated technical innovative leadership experience

• Must have a strong customer and quality focus

• Be able to work occasionally under pressure.

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Please contact me via this forum or check the job description on our Lallemand Career web site.



Thanks
Charles