Attention DameWare Customers
As a result of Homeland Security Presidential Directive - 12, or HSPD-12, government organizations are required to use Smart Card authentication systems, namely CAC for the Department of Defense, and PIV-I for Civilian agencies.
Previously, Solarwinds DameWare Remote Support administration tools supported smart card technology by allowing remote authentication of a smart card system through the DameWare Mini-Remote Control application. This capability was, however, slightly limited in that DameWare would not allow a user to select from multiple certificates on his/her access card.
Now, thanks to requests from customers like you, this capability has been greatly improved in DameWare v.9.0 to include the feature to select which precise credential on the Smart Card the administrator would like to use.
To enable this capability, you will first be required to have DameWare version 9.0.1. (Either the 32-bit or 64-bit installation). Then, you will need to install the DameWare MRC v.9.0 Hotfix: http://downloads.solarwinds.com/solarwinds/Release/HotFix/DWMRC-v9.0.1-HotFix2-CAC.zip
For generic information on Smartcard/CAC/PIV-I Support in Solarwinds products, check out this THWACK posting:http://thwack.solarwinds.com/message/192809#192809
If you have any questions, we will be monitoring this post or you can email firstname.lastname@example.org
Thank you for your continued feedback!