Please read through the information below to help troubleshoot any issues with video streaming during live events. If you are still experiencing issues, email thwackadmin@solarwinds.com.
- I'm having video streaming issues. What can I do to improve my video streaming quality?
- Can I adjust the video stream quality?
- My company blocks video streaming, or I have bandwidth restrictions. How can I watch live?
I'm having video streaming issues. What can I do to improve my video streaming quality?
There are several reasons you could be having issues with the video stream. Pay close attention to the tips below to get the best experience possible.
- Use a wired LAN instead of WiFi for improved connection speed, quality, reliability and bandwidth for video streaming.
- If you can’t connect with the Ethernet cable and have to use WiFi, get as close as possible to the signal. This will strengthen your stream and cause less connection problems.
- If your stream is running really slow or is choppy, try closing all unused programs on your computer, including anti-virus. Make sure you haven’t just minimized them but clicked on Close, Exit, or Disable. If you put the stream in a background tab, it will cause buffering.
- Disable hardware acceleration in your settings. By turning off hardware acceleration, your machine will allow applications to select hardware resource requirements instead of using the computer's universal settings. To turn this feature off, access your machine's control panel and head to the display section. Disable the hardware acceleration, but to be sure to switch it back when you're finished streaming as it could affect other video-card intensive operations.
- Delete temporary cache and Internet files. Stored files can weigh down your browser and affect its ability to load and play video. Before you stream, go into your browser's settings and clear the recent history and all temporary Internet files.
- Watching a video stream can be quite network intensive. Instead of having your team watch independently from their desks, book a meeting room and watch together. Make it a team event.
- If all else fails, refresh the page or try another browser.
Can I adjust the video stream quality?
The event is available in a variety of bit rates including 1080p HD. If you would like to adjust the stream quality, click on the gear icon and select. Most streaming providers will auto-select a bit rate that matches your Internet speed. If you are getting buffering issues, please select a lower bit rate as your network speed is probably having issues streaming at the higher rate.
My company blocks video streaming, or I have bandwidth restrictions. How can I watch live?
Does your company block video streaming or have bandwidth restrictions? Contact the powers that be and get a hall pass to content hosted via TWHACK. Instead of having your team watch independently from their desks, book a meeting room and watch together. Make it a team event.