Welcome to the pride and joy of the THWACK team - our community-based store! Here, you can spend your hard-earned THWACK points on some amazing items. We're very excited to be able to give back to all who've helped us along the way with feedback, contributions, and your work with the SolarWinds teams. Below are just a sampling of the items available for purchase, and a little information on how the process works.
- The THWACK Store can be found here, or by clicking the "STORE" portion of the THWACK navigation, above.
- Need more ways to earn points? Click here to find out how.
- Having issues with an order? You can contact us here at any time. We'll be sure to get back to you within 2-3 business days.
Frequently Asked Questions
I see my points total went down after my purchase, will the affect my leaderboard status or my badges?
No, the leaderboard does not take points into consideration and you will not lose your badges
Is the shipping cost covered?
Yes. There will be no cost to you.
What countries do you ship to?
United States, Canada, United Kingdom, and Germany are currently the only countries we ship to.
My points were deducted, but I don't live in any of the eligible countries for shipping. How can I get my points back?
Please email ThwackAdmin@solarwinds.com for assistance.
How soon will I receive my item?
After your order has been processed and shipped, you should receive your item within 7-10 business days. If an item is on backorder, you may not be notified automatically. You will receive your item, but it may take up to 30 days to restock the item.
How do I purchase an item from the store?
You'll be presented with a list of products you're able to purchase. After clicking the “add to Cart” a pop-up will appear to let you know the item is in your cart, if you want to add more things to your cart, just exit the pop-up and continue adding to your cart, if you’re ready to check out, click the “Checkout” button.
You can remove things from your cart in this pop up as well.
An icon in the header will show you the current number of items in your cart. Clicking this icon will also bring up the shopping cart dialog.
Clicking the Checkout Now button will transition the dialog to a form that allows you to fill in your address. Selecting the "Save this information for future orders" checkbox will make sure your address is pre-populated in the future.
Once finished, you click on the “Complete Order” button.
After clicking the Complete Order button, you will then be presented with an Order Complete dialog, explaining what happens next.
Until an order has been confirmed Received by our fulfillment vendor, you will see an order status icon in the header bar next to your login name. The number next to the icon indicates the number of open orders.
Clicking this icon will present an Order Status dialog that shows the fulfillment stage the order is in, along with a link to track the package it has already been shipped. You'll also note orders can be in three major stages: Order Submitted, Order Processing, and Order Shipping
Questions? Feel free to post a comment below.