Hi Guys
I have my users around the world working in different geographical teams, each responsible for their own kit.
SolarWinds is monitoring all kit across All Sites. I have created a single Default Node DOWN Alert for all sites instead of creating an individual Node DOWN alert for each site.
I have created a Custom Property named 'Primary_Contact', and a second Custom Property named 'Secondary_Contact'
I have an Email Action configured to point to the 'Primay_Contact' Custom Property: ${N=SwisEntity;M=CustomProperties.Primary_Contact} variable in the 'Trigger Action'
This works fine for the Node Down Alert directing the Alert to the correct Primary_Contact assocaited to that Node.
However, I'm attempting to do the same for a Default Alert created for: Hardware Component DOWN' Alert.
The EMail Trigger COndition is fine when specifying a normal email address, but when using the ${N=SwisEntity;M=CustomProperties.Primary_Contact} variable, the same one used for the Node DOWN Alert, I receive an error.
"The specified string is not in the form required for an email address"
How can I adopt the same 'Primary_Contact' Custom Property principle for Hardware Sensors as used for 'Node Down', Interface Down', etc?
In advance thank you for your support, I cannot find anything online specific to this problem.
