This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.
You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Item ordered from Store Defective

I ordered one of the High Sierra Falcon 10000mAh Solar Power Bank, but it is defective. I tried to charge it but it only made it to 75%. I tried to see if it would charge my iPhone 8, but it failed to completely charge from 62% as it stopped at 96%. I attempted to recharge it and although it made it to 100% when I tried to charge my wife's iPad mini, it stopped  after only charging it around 31%. Since I cannot use it, I would like to replace it with another one. Please advise me on how to go about remedying this situation. Thank you