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How to unsubscribe from THWACK SPAM

seg over 3 years ago

How the hell do I unsubscribe from the THWACK SPAM which I'm receiving too much of (which relates to webcasts, labs and other promotional material from Solarwinds)?!

All or most of the promotional e-mails say: "You were sent this email because an administrator sent it to all users in the Everyone role on THWACK."

There's no unsubscribe link in the e-mails sent out from Solarwinds other than a link to the user account notification preferences and on that page there's nothing which relates to promotional material. I still want to receive an e-mail when someone replies to a thread I'm subscribed to, but I don't want the promotional crap.

This seems awfully unprofessional on Solarwind's part and I'm sure contravenes anti-spam legislation in many regions.

Do I need to delete my THWACK account entirely to be rid of the promotional junk?

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seg over 3 years ago in reply to danielleh +2

Thanks for the answer, Danielle. I don't have any subscriptions, so it seems the promotional e-mails will be received regardless. I've disabled all e-mail notifications and hope the e-mails will now…

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0 danielleh over 3 years ago

For now, the platform is limited to all emails on or off (via settings > options). One level deeper, you also control your subscriptions (settings > subscriptions). We are engaged a project to improve this process to simplify and allow for a more granular selection of emails you want to receive. The promotional emails you are referring to are limited to once, seldomly twice, per week, and are community-oriented activities (such as SolarWinds Lab or the upcoming Livecast tomorrow).
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0 seg over 3 years ago in reply to danielleh

Thanks for the answer, Danielle. I don't have any subscriptions, so it seems the promotional e-mails will be received regardless.

I've disabled all e-mail notifications and hope the e-mails will now stop - it's a pity that I now won't receive any other forum related e-mails I actually want to receive.

It would seem logical to have Solarwinds promotional material as a subscription category which can simply be unsubscribed from rather than targeting promotional material it wishes to push to users with no obvious opt-out mechanism.
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0 seg over 3 years ago in reply to danielleh

Thanks for the answer, Danielle. I don't have any subscriptions, so it seems the promotional e-mails will be received regardless.

I've disabled all e-mail notifications and hope the e-mails will now stop - it's a pity that I now won't receive any other forum related e-mails I actually want to receive.

It would seem logical to have Solarwinds promotional material as a subscription category which can simply be unsubscribed from rather than targeting promotional material it wishes to push to users with no obvious opt-out mechanism.
Cancel
Vote Up +2 Vote Down

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