Points not received

I submitted a survey when i logged into the customer portal a few weeks ago. The survey promised 5000 thwack points.

I have not received any points still. 

Please check

Parents Reply
  • batye, 

    Great question.  If you completed the survey by May 3, we'll award you 1,500 THWACK® points! As a bonus, complete the survey by April 26, and we'll grant you an additional 1,500 points for a total of 3,000 points. All points will be awarded after the survey closes.  One survey per username. Multiple attempts to take the survey will not result in multiple points being granted with same username. 

    We are in the process of compiling the results and accounting for all eligible participants.

    THWACK points will be processed within 2-3 business days after the survey close date (May 3, 2024).   

    Earned points should begin appearing within the platform, for approved participants, 24-48 hours after they are processed and uploaded into the THWACK community platform.

    Don’t forget to add to your favorites, this years THWACKcamp 2024 On-Demand page and review the additional resources associated to the amazing sessions this year!