Getting the above error while connecting to Solar wind server.

All information is correct, please help.

Does this account have admin rights in Orion?

yes bro

this is admin credintial IT

The systems engineer is the one who has the authority to download the ageint into the servers

Does that account actually exist in Orion? Can you log into your Orion console using it?

Ask your system admin to validate this in SolarWinds

1. Orion IP Address correct - ? 10.1.240.56, Yes then step 2

2. Is port open between the server (where you are installing this agent) and SolarWinds - ? Yes, then point 3

3. Login into SolarWinds,  go to Settings -> All Settings -> Manage Accounts (which is under User Accounts), check if you can see 'sshahed' account and as well ask him to verify if it has 'Admin Rights' - ? Yes, then step 4

4. Try to login into SolarWinds URL https://10.1.240.56/Orion using  'sshahed' account and password.

did you checked whether you are able to access console using the same username & password