We recently encountered an issue with the SolarWinds agent and submitted a ticket. The ticket was then transferred to the security team, and after a few emails, they advised us to upgrade to the latest version. They mentioned that the new version would make the agent "better," but they couldn’t confirm if it would resolve our current issue. Since then, they’ve stopped working on our case.
I don’t want to seem difficult or overly critical, but as the customer support department, I feel they could have provided clearer guidance and better communication.
