How long should feature requests be open for before we should expect a response from a SolarWinds employee?

To the best of my knowledge there isn't an ETA for feature requests as such, you make a valid point but then I guess this is just one such platforms where SolarWinds might pick a few ideas/feature requests onto the drawing board and probably check its feasibility. There could be several other areas from where they pick them up be it like Customer feedback, SWUG, Bootcamp, UX sessions, their very own ideas (vendor) etc etc. Once its all collected it would go to the Product Owner and then I am sure they would have their own process, procedure, projects etc to get it rolling into a new release or version. 

In the past on older Thwack portal when a feature request was implemented, portal moderator use to mark that particular feature request as IMPLEMENTED on Thwack, but then over a period of time a lot has changed. SolarWinds isn't anymore a small or mid sized firm, the expansion is massive and they are infact doing great. 

I am sure thwack community managers will definitely help you if you would like to get involved and contribute more to this forum.

Have a great day! 

__PRESENT__PRESENT

Our Customer Support SolarWinds Manager told us they do look at the Feature Requests on Thwack, but then it is an internal discussion. When I questioned him about the long-term items in Thwack, he didn't have an answer. I'm building a HCO environment now and the amount of little stuff that should be fixed but isn't even on a timeline, is very weird and frustrating.

I've had a look through the HCO feature requests pages and not a single request has a status change on it. There are now 16 pages and a total of 77 requests, all "open for voting" status.
According to the documentation for the forum, there is an expectation that these feature requests would get updated with different statuses when they have been looked at.
Understanding Feature Request Statuses

This means that none of the feature requests are being considered, which is a shame as there are some golden ideas on there.

KMSigma.SWI ChrystalT  - Are you able to give us an idea as to whether we should still expect the statuses of requests to be updated?

I've moved this to the Command Central > Community Discussions as I feel it's the best place for this community/product wide discussion.

Feature Requests on THWACK are one of the places our Product Managers are gleaning information about what our user base is looking to get added/adjusted in the products. A status not changing from "Open for Voting" doesn't indicate that they have not seen the feature request. 

I'll share this with our product team to see if there's any additional information we can share on this topic.

Thank you for the nudge Chrystal, it looks like the requests have started to have some status updates on them now. Appreciate your help on this.