June 2023 Mission - Day 5 Poll
IF YOU TAKE THIS POLL BEFORE FRIDAY JUNE 9TH OR FROM THE COMMAND CENTER VS. THE MISSION, YOU WILL NOT RECEIVE MISSION CREDIT
We use SysAid and are happy with it!
We actual have two ticketing systems. Would like to unify them into one solution, if it can provide the things that each of the current systems do well but the other does not.
We're in the middle of switching from Remedy onsite to Service Now in the "cloud." Everything seems to be "cloud" now. Not sure how I feel about it since our IT budget about doubled.
Its ITIL/ITSM vs ADo/DevOps... Two systems that seem to be at odds with each other. Not sure how to merge a traditional service desk with dev ops service desk.
SolarWinds Web Help Desk! Another FTE on our team!
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