We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.
This release includes new dashboards delivering a much needed UI and performance boost to WHD. The release also contains user interface improvements aligned to our Unexpected Simplicity theme. The new features include:
- Dashboard interface - New and improved dashboard user interface and functionality. The WHD development team did some fantastic work here to produce a new ground-up dashboard using a modern framework.
- Technician interface - Manage ticket approvals from the technician interface. This request was one of the most highly requested features taken from Thwack. This feature empowers WHD technicians with an efficient and simple method to approve tickets.
Additional Improvements:
- New email processing producing more reliability within WHD messaging queue.
- Fixes for customer issues and security vulnerabilities
We encourage all to upgrade to this latest release which is available within your customer portal.
Thanks!
Solarwinds Team
Top Comments
What does this phrase, "New email processing producing more reliability within WHD messaging queue." mean? It's not even mentioned in the release notes.
Will there ever be a fix to the upside…
Nice update but can you please get the NPM 12 UI people to give this tool an update there? I think it would be easier to get buy-in from other people in the company if it handled more like a modern web…
When is there going to be an update to the Mobile Interface (or a working app?). All of this new GUI looks great on a desktop browser, but we're stuck with the older IOS looking mobile interface and so…